Asking the Right Questions then Discovering the Best Answers!
I was recently asked to provide 3-5 “Things You Should Know” on the topic of “Leadership: Vision, Mission, Values & Strategic Planning” for our industry’s trade magazine. Below is what I provided. Let me know if you have something to add.Leadership and strategic thinking isn’t about having all the answers, it’s, at the core, asking the right questions and then leading a team or organization to discover the best answers. And these answers are critical because it’s around them that a leader builds unity, community, focus and ultimately success.
The following six groups of questions are the most foundational and strategic questions a leader can ask and then help their team or organization answer:
- Why do we exist? What purpose do we fulfill, what difference do we make in the world? If we ceased to exist, what hole would be left? The answer to these questions is typically expressed in a purpose or mission statement.
- What’s most important to us? What are we most deeply passionate about and willing to sacrifice and suffer for? The answer to these questions is stated as an organization’s core values.
- What do we believe to be true? What is it about the world we’re most sure of? What’s true even though we may not like it? The answer to these questions is typically written in a statement of faith or a confession.
- What do we want to become? When we look into the future who and what kind of team or organization do we want to be? What are the kinds of things we’d want others to say about us? Answering these questions will lead to creating a shared vision of your future.
- What do we want to accomplish? 5, 10, 20 years from now, when we look back, how will we know we’ve been successful? What will be the key indicator that we faithfully fulfilled our mission and vision? A Big Hairy Audacious God Goal (BHAGG) answers these questions.
- What makes us distinct? What are the defining characteristics that make us stand out from other similar organizations? How do those outside our organization or team describe the work we do or service we provide? When you answer these questions you’ve articulated your brand promise (in organizations with a Christian mission – it’s often called a philosophy of ministry).
So a leader’s first task is to ask these foundational questions then second, lead their teams to discovering the answers. When these first two tasks are accomplished the leader’s job isn’t finished. The final, unending task of the leader is to teach, remind, highlight, reinforce, and be the biggest communicator and cheerleader of these answers to every stakeholder of the organization. This is the primary task of the leader and one that needs to happen every day, all the time; it’s what makes a leader a leader, and one that makes organizations great.
The Power of Purpose
Where do you turn when the day runs off the tracks, the meeting you’ve prepared so hard for goes badly, or you’re in the middle of that part of your job you dislike the most? What do you do when you’re fatigued, worn thin, burned out with your work, with your life? How do you get back that energy you used to have, the joy that filled your work, the motivation to fight through any obstacle?There’s really only one place to turn, one thing you need – to know, believe and wrap your whole being around your purpose. Your purpose answers the question – why am I here? It’s the reason you do your job, the reminder of the impact you have, the difference you and your work make, and the outcomes you strive so hard for. It’s the reason behind what you do and why you do it.
If you keep your purpose at the forefront of your mind, it provides the energy, joy and motivation to keep at your work, to fight through the challenges and boredom. Once you lose your sense of purpose or worse, you work and live outside the scope of your purpose, your energy, joy and motivation will soon slip away.
So what exactly is purpose? It’s the goals you have, but it’s more than numbers or accomplishments. It’s the direction you want to go, but it’s beyond your destination. Purpose goes deeper, wider and higher. Purpose is the ultimate end you are seeking for your work, for you self, and for those you wish to impact. It’s who God’s called you to be and the good work He’s prepared for you to do.
So how do you discover your purpose? You discover it when you clearly understand your highest values, acknowledge your gifts, abilities and life experiences, and know the opportunities you have to make a difference in the lives of others and in the world. The confluence of knowing yourself and the world you live in is where you discover your purpose.
So over the next few posts we’ll take a deeper look at the steps you can take to discover your purpose. My goal is to help you find new inspiration to do your work or, if necessary, find the kind of work that better aligns with your purpose.
The Multiple Meanings of F.T.K.
Bryce McClelland, SpringHill Summer Leader, United States Naval Academy Mid-shipman 3rd Class with his campers No, the letters F.T.K. are not secret code, and yes, they have meaning, serious meaning. As a matter of fact these letters stand for two significant but related purposes.
These two purposes highlight the reason why over 1000 summer and year around SpringHill leaders just ran the sprint we call summer camp. It’s why they worked uncountable hours, at times in uncomfortable weather and conditions, and often enduring heartache and disappointment. It’s also why they experienced the joy of loving, serving, teaching, coaching, and leading nearly 28,000 children and students. F.T.K. moved these leaders to do all they could to assure campers had the best week of their year and the most transformative experience of their life.
F.T.K. is also why 1000’s of supporters, ambassadors, prayer partners, volunteers, churches and families invest in the work SpringHill does every summer.
It’s what drives the SpringHill family, every day, to be more creative in their work, and more effective in serving more kids, families and churches in more places.
F.T.K. is how we ultimately evaluate the work we did this summer. It is SpringHill’s plumb line, it’s what moves us, inspires us, sustains us and brought all of us together this summer.
And it’s why, for the past 18 summers, I’ve devoted my vocational life serving SpringHill’s mission. And yes I know, if you’re not connected to SpringHill, you may not know the multiple meanings of F.T.K..
The words behind F.T.K. are significant yet quite straightforward. And as soon as you read them, you’ll understand why they are the guiding force of our work this summer.
F.T.K. represents both – For the Kids, and – For the Kingdom. Hands down, with no serious rivals, there’s no better cause, no more important work, no better way to spend a summer than serving kids and His Kingdom. Just ask the 1000’s of people who did so this summer and the 10,000’s of kids, families and churches who experienced the fruit of their work.
What are the Ingredients in a Dream Job?
There are four factors that influence how much you’ll love your job – the organization you work for (including your direct boss), the lifestyle it provides (pay, hours, travel, location, etc.), the actual work you do, and finally the people you work with. If your job is only good in zero or one of these factors, find a new one now. If two of these are present, it’s an ok job but don’t let it be long-term. If your job has three of four, it’s a great job. Four out of four, now that’s your dream job. This week I experienced a big dose of all of these factors, reminding me again why I have a dream job.First, I met with many of our board members to talk about how we can best organize our resources to accomplish our vision. Each meeting was a powerful reminder of the impact of SpringHill’s mission and the quality people I’m blessed to serve on behalf of.
Next I spent a big part of my week in Indianapolis with all our SpringHill leaders at our annual Leadership Conference. The conference provided me an opportunity to do two things that I love to do – teach and learn. I was able to speak with our team about being a multiplying leader and I learned from our own team and SpringHill friends about building healthy team culture, living out the Gospel and preparing ourselves for leadership.
But most importantly this week gave me the opportunity to spend time with a group of people I truly love – SpringHill staff. We worshipped, played (Duck Pin Bowling was a blast), ate, prayed, worked, learned, laughed, encouraged, challenged, and grew together as a team. This group of people, and the incredible work they do, is why I’m blessed beyond what I deserve to have the job I do.
Don’t let the Flag Touch the Ground! Leading the SpringHill Way – Part 6
The American flag represents the highest values and beliefs of the United States as articulated in our Constitution. This is why, when I was a Boy Scout, we learned to never let the flag touch the ground. We were to protect and keep our flag from being soiled or trampled on, treating it with the highest respect.As leaders we have the same responsibilities to the organizations we lead and work for – to protect, uphold and advance the answers (core values, mission, vision, etc.) to the 6 key questions (click here to see the 6 questions) every organization needs to answer. This is why, at SpringHill, a leader’s job is to assure the “SpringHill flag” never touches the ground.
How does a leader assure that such things as the core values, mission and vision of their organization stays fresh, untarnished and respected?
- Authentically live out the values, mission and vision of your organization.
- Over communicate the answers to the 6 key questions.
- Reward, recognize, celebrate, and reinforce, both publicly and privately, any examples of your team practicing your organization’s values, mission, etc.
- Regularly and honestly evaluate how you and your team are doing living out your organization’s mission, vision and core values and then be willing to make any necessary changes.
So take it from a Boy Scott, if you make these four practices a part of your leadership, you’ll help assure that your organization’s flag will never touch the ground.
How do you measure love, justice, grace, or mercy? Measurements Part 2
There’s no doubt many of the most important things, maybe the most important things in life cannot be measured. For example how do you measure love, justice, grace, freedom or mercy?And more importantly, at least for us competitive types, is the fact that if we can’t measure the most important things then we can’t set clear, measurable goals for them. So, for example, I can’t set a goal of increasing my love for my wife Denise by 20% (though I’m sure I need to love her more).
Which leads to the shortcoming of the leadership maxim I examined in my last post “what gets measured is what gets done” – you can’t directly measure the most important things in life.
At SpringHill this is the dilemma we face when we want to know if we’re effectively fulfilling our mission of “creating life-impacting experiences that enable young people to know and grow in their relationships with Jesus Christ.” How do you measure a person’s growth in their relationship with the God of the Universe? And even more perplexing how do you set a goal for such transformation?
We’ve accepted that we can’t measure such things directly or with certainty, but at the same time we’ve learned we can measure particular indicators of whether such things are becoming reality. These indicators center on a person’s admitted change in perspective, commitments they’ve made, and the anticipated life change they expect to experience. And when we combine these important indicators with our own professional assessment we begin to understand with some confidence our mission effectiveness. For us, at SpringHill, these indicators provide focus and attention to the most important things without being the final word on such things.
So maybe this old leadership maxim needs to change from “what gets measured is what gets done” to “what gets measured in some way is what gets our needed attention” and it’s this attention that leads to effectiveness.
A Mile Wide and a Mile Deep
Often, when thinking about ministries, people create a dichotomy between numerical growth and spiritual depth as if the two are not compatible. The thinking goes like this – if a ministry grows numerically it’s at the cost of challenging people spiritually. In other words it’ll be a mile wide and an inch deep. I get this thinking because too often, unfortunately, this is reality. So it’s easy to be a bit cynical when a ministry is experiencing significant growth and wonder if the increase in numbers is the result of what Dietrich Bonhoeffer called “cheap grace”.But cheap grace hasn’t and isn’t always behind exponential growth. 2000 years ago a small group of Jewish people from a dusty Roman backwater saw the mission they inherited explode into a global movement. How did that happen? How did the Church become global and include hundreds of millions of people? It didn’t happen because the leaders of the Church watered down the message of Jesus. It happened because these leaders and their followers both lived out the Gospel fully, including being willing to give their life for Christ and His Church and challenged others to do the same. The Church today continues to explode in some of the most repressive countries in the world, where being a follower of Christ is a life threatening proposition. There is no “cheap grace” in places like these, yet, paradoxically, there is incredible growth.
At SpringHill we are continuously challenging ourselves to reach more kids in the same way the early Church and the Church in many places today are reaching more people – by being faithful to the Gospel and by being bold in sharing it with others. We want no numerical growth through cheap grace. Instead we desire to reach more kids through an uncompromising expression of Christ. To assure that young people can clearly hear the Good News of Jesus, see it lived out in the lives of our staff, and to experience Him in every part of every one of our programs.
Being a mile wide and a mile deep is not only possible it’s the expected model of healthy and effective ministries.
Wishing the World was more Like SpringHill
“I just want to say thank you. SpringHill has just been fantastic for my son. I only wish the rest of the world could be more like SpringHill.”This statement to me and a small group of our year around staff during the closing day of camp by a father of a camper with special needs. The father went onto explain that his son has been coming to SpringHill for a number of summers and it’s always the high light of his son’s year. It’s the week when his son feels accepted and loved like a “normal” kid.
I believe it’s this acceptance and love that the dad was referring to when he said, almost to himself, “I only wish the rest of the world could be more like SpringHill”.
Of course it’s always great to hear this kind of unsolicited feedback from a parent. Our goal is that every kid will feel like this camper, to experience the love of Christ through our staff and in the small communities we create.
So with summer camp just ending (and I’m already starting to miss it), this father’s wish has had me thinking. I’ve realized his wish really isn’t a wish at all, but instead it’s our ultimate mission.
You see at SpringHill we exist to create experiences (we call them SpringHill Experience) where Christ can transform the lives of young people. These experiences include embracing all kinds of kids, regardless of who they are, what they’ve done or where they’ve come from. Yet, as powerful as this is, the SpringHill Experience isn’t an end unto itself; it is part of something bigger.
That something bigger is the Church’s work of bringing the values and reality of Christ’s Kingdom into the world. In other words, we haven’t thoroughly done our job unless our campers and staff are leaving SpringHill and bringing a little of it back into the world, making the world a little more like SpringHill, which really means making the world little more like Christ’s Kingdom.
Hope for America’s Future
Last week, the week we celebrated Independence Day, I experience part of today’s America I normally don’t see. It’s a part of America torn apart by poverty, broken families, prejudice, violence, and community breakdown. But more significantly I saw a glimpse into tomorrow’s America, with all its hope, its possibility of something better, of lives transformed, of families strengthened, and of communities revitalized. Yet this America is sitting on the precipice, either to continue today’s pattern of sliding towards the abyss or moving up to a better tomorrow.In the places I visited last week it’s tempting to write off tomorrow’s America because of what today’s America looks like, believing there’s nothing that can be done to change its course. But after last week, I’m more convinced than ever that tomorrow’s America can be significantly different, better, more like the America we want and, more importantly, one that more closely reflects the values of God’s Kingdom.
You see my wife Denise and I visited SpringHill Day Camp teams working in three locations in the Detroit metro area. Each team, along with our ministry allies, served children living in some of the harshest and most challenging situations found in America. These children included Iraqi refugees as well as children born in the some of the poorest inner city communities in our country. Yet in each location, with each child and ministry partner we interacted with, we sensed a hope that can only come through the Gospel of Christ.
Now I’m convinced that each of the 300 or so children and their families we served can, with the help of God’s people, have a future reality that is different from their current one. And if their future reality is different, then our country will have one as well. I believe this to be true because I believe, in the core of my being, that our children are the hope of our country, the hope of the world, the hope of the Church.
This is why SpringHill, and so ministries like it, have as its mission to see the lives of kids transformed. And it’s also why I’ve committed my vocational work to this same cause, the cause of Christ and of all kids.
Photo by Todd Leinberger. John 3:16 written in Farsi welcoming parents to camp. When Mission Statements Become Truly Mission
Our son Mitch is considering a career in the military so as part of his college exploration Denise and I took him for a visit to the United States Naval Academy. If you’ve ever visited one of the U.S. military academies you know just how impressive they are. They are full of tradition and pride, with a long history of developing young men and women who faithfully devote their lives to protecting our country.What I also found impressive about the USNA was its clear mission and their obvious commitment to it. As you might remember from previous posts, mission answers the key question “why does an organization exist?’ The USNA has answered this question by stating:
“The mission of the Naval Academy is to develop midshipmen morally, mentally, and physically; and to imbue them with the highest ideals of duty, honor and loyalty in order to graduate leaders who are dedicated to a career of Naval service and have the potential for future development in mind and character to assume the highest responsibilities of command, citizenship, and government.”
It’s crystal clear why the USNA exists by reading this statement.
But it’s not just having a clear and concise statement of mission that’s critical for an organization. Like the Naval Academy, it’s even more important that the entire organization’s centered on its mission, that every facet, every resource, every person’s aligned to the mission and committed to making it a reality.
As a matter of fact, as we experienced in our day visit to the USNA, any person who experiences an organization that’s committed to and aligned with its mission should be able to articulate the mission without ever reading their mission statement because it should ooze out of every part and person of the organization.
And when that happens, as it has at the USNA, a mission statement truly becomes a mission.
