Two Kinds of Trust and why They Both Matter
It’s the day after the 2014 mid-term elections and I’m reminded once again by the importance trust plays in the relationship between leaders and those who choose to follow. In politics, it seems, we’ve become obsessed with what I call Ethical Trust. Ethical Trust’s built when people share the same core values and the same fundamental beliefs about the world. It’s a powerful trust that drives so much of our political process. And, for sure, it’s the most important trust. It’s hard to follow a leader where there’s little or no ethical trust.
But because it’s the most important trust, we tend to believe it’s the only trust a leader needs. But it’s not. A leader needs, and a potential follower should demand, a second absolutely essential trust. You see it’s one thing to have Ethical Trust but there’s another kind of trust built on making good on the implied promises Ethical Trust makes. This second trust is what I call Competency Trust. It’s the trust that comes when a leader can and actually meets or exceeds performance expectations and delivers on their commitments. They deliver because of their experience, ability and will to succeed. Too often we vote for and elect officials (or put our hope in leaders) based only on Ethical Trust and we forget to ask – “can they actually deliver on our shared values and beliefs?”
So both Ethical and Competency Trusts are absolutely essential for a leader to succeed. Because earning the full and complete trust of those who choose to follow is the only way effective leadership happens. And without trust there is no leadership, only management, dictatorship, or simply ineffectiveness.
So whether you’re a leader, or choosing to follow one, never accept just one kind of trust, if you do, you’ll either disappoint or be disappointed because the job will not get done.