What Inspires “New and Improved”!
People often say that they can’t wait to return to SpringHill to see what’s new and improved. We’ve developed a reputation for not sitting comfortably on the current state of our properties, facilities, activities and programs. So people come to our camps with anticipation.
I believe this is true because SpringHill staff live with two types of dissatisfactions. The first is we continue to have that artist’s “dissatisfaction with the present” that we inherited from our Founding Director, Enoch Olson. It’s that God-given desire to create, with the belief that there’s always room for something new that will add more beauty to the present.
The other dissatisfaction, which I’ll admit may be more closely related to the first one than I’m acknowledging, is the dissatisfaction that comes from always wanting things better, more exciting, bigger and faster. It’s driven by our desire to “wow” our campers and guests the second and third time they’re at camp, not just the first.
It’s also why I looked forward, with anticipation, to visiting our camp in Indiana last week. It’s been a few months since I last visited, and I knew there’s been a lot of good work being done by our team, all inspired by these two dissatisfactions. And I wasn’t disappointed.
I saw the improved dining hall and large group meeting area with its better acoustics and stage. Also one of our campers’ favorite activities, the “Party Barge”, went through a major renovation. Then our team’s added a giant’s swing that will propel campers high into the sky, and finally, though maybe not as exciting but just as important, we’ve added electricity to all our cabins.
So I left camp confident that our campers will not be disappointed, just as I wasn’t, when they return this summer, and see what’s new and improved.
You have the same attitude as our executives do in Steelcase Inc. How do you unlock human promise? We are about innovation and how we can improve our customers experience. Glad you are doing contiuous improvement. Learning each time from each camper, each teacher, and each parent that walks into your camps with anticipation of seeing something new, seeing and experiencing something improved and knowing that any kind of feedback via verbal, written or emotional is being heard will keep people coming back. Keep up the good work. I would love to come and do a Gemba walk again to see how you have changed the work we did a couple years ago.
cheers my friend.