Getting to “Running Smoothly”
Legend has it that the late, great coach of the Green Bay Packers, Vince Lombardi, was nearly useless during games, at least from the player’s perspective. If this was actually true then the question is how can one of the greatest football coaches of all time, the man for whom the Super Bowl trophy’s named after, be of no use during the most important events in a team’s season – the football games?
The answer to that question also answers the question why the SpringHill summer camp teams have been able to describe the first two weeks of camp as “being remarkably smooth”. As I promised in my last post, below are the steps we expended an enormous amount of energy on to assure “running smoothly” this summer became a reality.
Warning – there’s no magic formula here, just common sense stuff written about and practiced by effective organizations, including the Green Bay Packers of the 1960’s, since the beginning of time:
First, we find the right people. At SpringHill we define the “right people” as being “mission driven and mission effective”. “Mission driven” describes people who committed to our mission, align with our values and fit our culture. “Mission effective” people have the skills, abilities and experiences to advance our mission (not just believe in it) and achieve our goals.
Second, we take these “right people” and make sure they clearly understand their jobs in terms of roles, responsibilities and outcomes.
Third, we train and equip “the right people” mentally, physically and spiritually so they will achieve their job outcomes and help SpringHill fulfill its mission.
Finally, we coach, communicate, encourage, inspire, and provide positive accolades and helpful critique about how the “right people” are doing on the job and how SpringHill’s doing overall.
When we take these four steps the odds are very good that, like this summer, camp will “run remarkably smoothly”.
“It’s Been Remarkably Smooth”
Our Tri-State Day Camp Team – Steven, Tim, Naomi, and Julie – making it run smooth. After two weeks of summer camp, and visiting 4 of our 9 camp teams/locations, there’s one word that I’ve heard over and over when I’ve asked people (staff, parents, and board members) how the first two weeks of camp have gone, and that word is “smooth”. I’ve heard things like “it’s going remarkably smooth, maybe the best week one ever” or “the smoothest first opening day we’ve ever had”.
Now granted, because of my position within SpringHill, you might be thinking that our team could be tempted to say camp’s going great because they know that’s what I want to hear. But a leader must always avoid being tempted to rely only on what’s being said without also experiencing it firsthand. That’s why I spend so much of my summer visiting our SpringHill teams and seeing the SpringHill Experience in action.
So what’s my assessment of our first two weeks of camp? Well our team’s spot on when they’ve said things have gone remarkably smooth. So how do I make such an assessment? When I’m “out and about” I look for a few key indicators which provide clues into how things are going.
First, I look at the demeanor of our staff, beginning with our leaders. Are they calm or do they seem frazzled? Are they focused on people (each other, parents, partners and especially campers) or scrambling to get tasks down?
Second, I observe the cleanliness and orderliness of our camps, activity areas, offices, etc. It’s hard for things to go smoothly when behind the scenes it’s chaotic and the small things aren’t taken care of.
Third, I watch campers and their parents. Are they genuinely excited, warmly embraced, actively engaged, and completely safe and confident in the camp experience? Or do they look lost, confused or plain unhappy?
Finally, I combine the testimony of our staff and leaders, my own observations, and our weekly key indicators to arrive at my assessment of “how camp is going.”
In my next post I’ll share some of the essential elements that have led to our “smooth start to our summer.”
Camper Stories – Week 2
In my travels this past week I visited two Day Camp teams as well as our two over night camps where I heard the following camper stories.
Mattie attended our Day Camp in Toledo, Ohio. She is the only family member to survive the tornado that ripped through Toledo in 2010. She has struggled with anxiety because of her horrific loss, and her new family questioned whether she could even attend Day Camp. Yet, through Gods grace, by the end of the week Mattie stood before her small group and shared that “SpringHill is a safe place for kids” and then she told her group that she has “discovered the joy of Jesus this week”.
Another mother arrived at one of Day Camps with her three girls. The mother shared with our staff that her husband, the father of these three girls, just left them the night before. She didn’t know if the girls would be able to stay at camp but she wanted to see how it went. The girls ended up staying the entire week, experiencing the embrace of our staff and other campers, and more importantly hearing, seeing, and experiencing the love of Jesus in a life transforming way.
On closing day at our Michigan overnight camp, I had two fathers tell me their stories about their youngest kids who attended our Junior Explorer 3 day camp (which meant they came home on Wednesday while their siblings stayed at camp for the rest of the week).
The first dad, while on the drive home on Wednesday, had looked into the rear view mirror only to see his daughter crying in the back seat. He asked “what’s wrong honey?” His daughter answered “I wish camp wasn’t over and I was still there.”
The second camper, a little boy, told his dad on the way up to pick up his brothers and sister from camp on Friday “Dad I love you, but next year I’m staying for the whole week.”
Help a Kid go to Camp this Summer without Writing SpringHill a Check
Yes, you can help send a financially challenged child to SpringHill this summer without writing us a check. Let me explain how.
You may have noticed the note below the “Books I’m currently Reading” section of my blog (right side of the main page). It’s there because my friend and one of SpringHill’s regional Vice Presidents, Craig Soderdahl, recommended in March I apply to become an Amazon Sales Associate.
Craig, being the great entrepreneur that he is, told me that I should be receiving commissions for any books sold through Amazon that I recommend or review. So, with his help, I’ve become an official Amazon Sales Associate.
Now, please understand, I write my blog for a number of reasons, but making money isn’t one of them. Instead, after talking it over with Craig, I realized that I’m actually, in some small way, helping Amazon make money. So, in fairness, Amazon should compensate me for promoting their products.
So here’s my idea – use all of my blog’s commissions to send a needy child to SpringHill this summer. So far without mentioning it at all, my blog’s earned nearly $100 in commissions, part way to sending a kid to camp.
And here’s the best part of this whole deal, my blog receives a commission on every sale of any item that started with a click on my blog, not just the books I’m highlighting. And, even better, it costs the buyer exactly nothing more buying through my blog than going directly to the Amazon website.
Now you see how you can help send a kid to camp (and keep my reasons for blogging pure)?
Any time you buy from Amazon, just access their website through my blog by clicking on one of the books on the right. All the accounting happens automatically and confidentially (I have no access on who makes purchases) and the sales commission will go to our Camper Scholarship Fund.
And, the best part, at the end of the summer, I’ll be able to share with you the story of the child we help send to SpringHill.
A Case for More (and better) Meetings
In honor of today’s SpringHill Leadership Team’s monthly strategy meeting, I found Patrick Lencioni’s perspective on meetings in his new book The Advantage – Why Organizational Health Trumps Everything Else in Business, both helpful and hopeful.
“No action, activity, or process is more central to a healthy organization than the meeting. As dreaded as the ‘m’ word is, as maligned as it has become, there is no better way to have a fundamental impact on an organization than by changing the way it does meetings.
In fact, if someone were to offer me one single piece of evidence to evaluate the health of an organization, I would not ask to see its financial statements, review its product line, or even talk to is employees or customers; I would want to observe the leadership team during a meeting. This is where the values are established, discussed, and lived and where decisions around strategy and tactics vetted, made and reviewed. Bad meetings are the birthplace of unhealthy organizations, and good meetings are the origin of cohesion, clarity and communication.
So why in the world do we hate meetings? Probably because they are usually awful. More often than not they are boring, unfocused, wasteful, and frustrating. Somehow we’ve come to accept this – to believe that there is just something inherently wrong with the whole idea of meetings. It’s almost as though we see them as a form of corporate penance, something that is inevitable and must be endured.
Well, I am utterly convinced that there is nothing inherently bad about meetings, nothing that can’t be fixed if we confront the problems we’ve allowed to calcify over the years.”
Check out Lencioni’s books The Advantage and Death by Meetings for practical ways to have better, more effective meetings.
Two Unintended Father’s Day Traditions
I’ve fallen into two different but related, and unintentional, Father’s Day traditions over the last 12 years. The first is that, as a result of not thinking about Father’s Day when planning my summer schedule, I’ve spent most of the past 12 Father’s Days at our SpringHill Camp in southern Indiana. And of course this means that I’m not with my dad or with my kids on Father’s Day.
Now don’t feel bad for me, as I told one of my kids on the phone today, I rather be with them but if that’s not possible then this is the place I’d want to be (as I write this blog, on the evening of Father’s Day, I’m doing so on the deck of our guest lodge listening to campfires songs being sung around Rust Lake – believe me, it’s a pretty good gig if you can get it, even if it means you work Father’s Day).
The second tradition is our administrative staff here in Indiana, led by Amanda Wolf, has always given me (and a few of the other dads) a Father’s Day card and gift. This year, because of the length of time I’ve been away from my family, their thoughtfulness and the words in their card have touched me more than usual.
So in honor of all fathers, and because the following words also express, on many levels, my own feelings about being a dad, let me leave you with the quote, from General Douglas MacArthur, the staff put on the front of the card they gave me.
“By profession I am a soldier and take pride in that fact. But I am prouder – infinitely prouder – to be a father. A soldier destroys in order to build; the father only builds, never destroys.”
Courage to Take Steps to Go Deeper
Yesterday marked the end of week 1 of summer camp and I spent closing day with campers, families, and staff at our SpringHill Indiana camp. There were a number of moving testimonies by campers and staff during the closing rally, but there was one in particular I want to share with you.
Ariel is a returning SpringHill camper and this year she was a part of our Inpursuit middle school camp. According to her area director Sara, Ariel came to camp with anticipation, because she believed that God was going to do something tremendous in her life. In the past she had committed her life to Christ but felt that somehow God was going to take her deeper this summer.
So this week, before her counselor and her cabin group, then before an amphitheater full of campers, staff, and families, she announced that she was going to go deeper in her relationship with Christ by reading the entire Bible through in a year. This young woman, who, like all junior highers, has a thousand things competing for her time and trying to steal her life away, has decided to go “against the current” and to do something that will forever positively transform her life – read all of God’s Word.
So, as I listened to Ariel tell us of her commitment, all I could do was sit back and thank God for her courage, and for the good work of her counselors and her area director Sara in challenging Ariel to a new level of faith.
And like Ariel, after hearing so many incredible stories yesterday, I’m full of anticipation at what Christ is going to do in the lives of our campers and staff this summer.
Books that Gave Me Nightmares
Over the last couple of months I did something that literally gave me nightmares. I read Bonhoeffer: Pastor, Martyr, Prophet, Spy by Eric Metaxas while listening to The Rise and Fall of the Third Reich: A History of Nazi Germany by William L. Shirer.If you’re not familiar with Bonhoeffer, it’s an award-winning book about the life of Dietrich Bonhoeffer. It tells the story of this courageous resistance leader in Nazi Germany, who also happen to be a brilliant theologian, compassionate pastor, and committed follower of Jesus Christ. The story is inspiring and challenging.
On the other hand, The Rise and Fall of the Third Reich‘s considered one of the best histories of Hitler and Nazi Germany. It’s a fascinating story, filled with details, about one of the darkest times in the history of the world. Even after listening to the book, it’s still impossible for me to grasp the true evil perpetrated by Hitler and the Nazis.
But it’s where these two books intersect that I had my nightmares. I would dream on the nights after a day of listening to and reading both books. And my dreams were always the same – I stood by while people were mercilessly being killed and, by doing so, I shared the guilt of the murderers.
So I’ve become convinced that the source of these nightmares lay in the challenge of Bonhoeffer’s life, and in my doubts about my own convictions and courage – would I see evil around me and stand up to it, even it meant death? It’s a question that’s haunted my dreams, and my waking hours, over the past few months. And every morning I found myself praying “Lord, if I ever need it, please give me just an ounce of Bonhoeffer’s courage, so I too can stand against evil in this world.”
More than a Photography Lesson
This week I spent some time with one of my favorite photographers and, more importantly, favorite leaders in the world – Mark Beeson. Mark is the Senior Pastor at Granger Community Church (GCC), one of our key local church allies. Mark, the GCC staff, and their middle school students are spending the week at SpringHill experiencing their annual Granger middle school summer camp.
I snagged some time with Mark with the promises we would do a little exploring in the “backlands” so I could glean some wisdom and practical help in taking better photographs. Mark loves photography, takes incredible photos, and in particular, because he loves the outdoors, does incredible wildlife and landscape photography. So getting him out into the woods for a couple of hours wasn’t hard. And I learned a lot, most of which was basic stuff to him, but for me like gold.
Such things as:
“Always have a firm foundation for your camera.”
“What’s a few extra seconds to get the right shot?”
“Perspective is what makes a photo interesting.”
“When photographing a person’s face, capture the eyes, because everyone’s drawn to the eyes.”
“Nobody wants their picture taken, but everyone likes to look at a photo they’re in.”
“Capturing a moment in a person’s life blesses them more than we know.”
As you can see from these morsels of wisdom, my impromptu photography lesson was more than just a lesson in taking better pictures. It was a lesson on leadership because it gave me a glimpse into the perspective and the heart of this passionate and effective leader.
Click here to read Mark’s blog and see some of his photography.
Propulsion into the Future
With the rollout of our new vision, and with SpringHill staff and board being the people they are, I’m expecting over the next year a lot of new ideas for programs and ministries we could embark on. Thus our challenge will be in screening and prioritizing these ideas, with the goal of only doing what will propel us towards fulfilling our vision and BHAGG.
So as I’ve thought about this opportunity it’s become apparent that there will three groups of ideas we’ll be evaluating.
Humility Ideas:
Humility ideas are all the possibilities that result from seeing a need or an opportunity in the world and wanting to do something about it. Most will be great ideas, ideas that can and should become reality. But they won’t align with our mission, vision, core values and philosophy of ministry, thus we shouldn’t do them. They’re humility ideas, because it’ll require us to remember – we can’t do all things and be all things to all people.
One off Ideas:
These are ideas that do align with who we are and direction we’re going but do not propel us forward or give energy to our envision future. Though they may align, they don’t integrate well with SpringHill and the direction it’s going, thus they provide little momentum forward, and so, as a result, they will be lower priority ideas.
Propelling Ideas:
Propelling ideas will be our top priority. These are ideas that are both aligned and have the potential to propel us forward in fulfilling our future goals. These ideas will give energy to SpringHill because they’ll integrate with other initiatives, with our ministry allies, with our staff, and with our supporters.
So over this next year we’ll need wisdom and humility as we work to take on only what will lead SpringHill be all that God’s called it to be, and to do only what God’s called it to do.
