I can’t tell you how many times over the past number of months leaders of guest retreats have stopped me to say how much they’ve appreciated working with Matt Hildebrand, one of our Michigan Overnight Hosts, and what a great job he’s done for them and their group.
If you’re not familiar with camping terminology, let me share with you what a camp and conference center Host does (and what Matt does so well).
A Host’s job, just as the name implies, is to take care of guests and groups assuring they achieve their goals for their time at camp. The host is the main point of contact before, during and after a group visits camp. They make sure every detail’s thought through and every department on camp is ready to provide their part of the experience. When the group arrives a host works with them right through the experience, providing for any needs that come up and making any mid-course adjustments so they have an outstanding experience.
For example, this past week Resurrection Life Churches had their annual youth camp with over 600 campers and leaders. When I bumped into Matt, he was on his way to meet with the Resurrection Life Camp administrators in the office space we provide them for the week. Matt’s immediate mission? He was bringing the two administrators card stock for their printers. A simple request, but a necessary one for this group, and one of 100’s like it Matt addressed for Resurrection Life while they were here.
To be a great host, like Matt, requires a desire to serve others and see them succeed, great attention to detail, superb planning and foresight, tremendous flexibility, great relationship skills (and maybe even the ability to walk on water).
So I’m thankful for Matt every time a leader stops me to say what a great experience they’ve had at SpringHill and how much they love Matt, reaffirming what we already know – Matt’s been the quiet force behind their success.