5 Steps You can Take to Help Your Team Win
Do you want to assure your team accomplishes a goal, task or project? Then there’s five steps, as a leader, you must take to increase the odds of your team being successful. By the way, in the spirit of transparency, I write these as much as reminders to myself as I do to be helpful to you.-
Put the goal, task or project clearly and concisely in writing – writing down a goal, task or project with the accompanying plan gives it a sense of permanency and significance. Making it clear includes defining success so your team knows when it has won. Also outline the steps and resources needed to win. Make sure it’s concisely written because by doing so it will make it more memorable.
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Measure and track progress on a regular basis – How often you measure and track your progress depends on duration of the goal or project. The shorter the horizon the more frequent you must measure and track. The farther out the horizon is the less frequently you need to measure and track progress. But no matter the horizon, don’t ever believe you can stop or avoid regular tracking and measurements. If you do, your team will soon flounder. The depth of your measuring and tracking will also depend on the track record of your team.
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Provide consistent and regular feedback – If you’re appropriately consistent in measuring and tracking then you’ll be in the right place and posture to provide timely and helpful feedback. Feedback includes recognizing the good progress and providing correction if necessary.
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Stay with it till it’s accomplished and finished – Doing these five steps requires discipline on your part as a leader. If you lose sight of a goal, task or project eventually our team will as well. What you chose to focus on will be what your team focuses on, and what you chose not to focus on (or lose focus on) will eventually be what your team choses not to focus on as well.
- Celebrate – By doing these first four steps you will increase your team’s chances for success. This last step increases your team’s chances of success on the next project, task or goal. So celebrate, thank, reward, and affirm the good work your team does and they’ll be ready for the next challenge that comes their way.
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Don’t Wear the “Blame & Complain” T-shirt
A while back I was sitting at a coffee shop with a friend and our conversation took us to the subject of people’s unwillingness to take responsibility for their decisions and actions and their tendency to blame others and complain about all their problems. My friend said, as he set down his latte, “If I could buy these people a custom t-shirt, it would say in big bold letters, ‘Blame & Complain.'”Now that’s a t-shirt no leader wants to be offered. To blame and to complain are the opposite attitudes and behaviors of people who are making a difference in the lives other others and in the world.
Instead of blaming others for problems, leaders take responsibility when things don’t go right even when it’s not directly their fault. The legendary college football coach, Bear Bryant, use to say “If anything goes bad, I did it. If anything goes semi-good, we did it. If anything goes really good, then you did it.” Blame, self-justification, and skirting responsibility takes leaders and their teams nowhere good. It only leads to loss of credibility, respect and broken trust ending in fractured relationships. And all those places create a spiral of poor performance which will never be broken but only exasperated by blaming and complaining.
As to complaining, leaders don’t waste a New York minute complaining because it doesn’t do one thing to solve problems. A leader’s job is to help their team move forward, to tackle problems and to solve them. This takes hard work, time, energy and focus, all of which get diluted with complaining. As I often tell our team “If it wasn’t for problems and obstacles we face every day, SpringHill wouldn’t need most of us. Our job is to solve, deal and prevent problems so why complain about them; it’s why most of us have jobs.”
So don’t ever be tempted to wear the “Blame & Complain” t-shirt instead always be quick to put on the “Responsible & Will Solve It” shirt, it’s the one t-shirt leaders are always willing put on.
All You can Do is Your Best. Yes, but…
When I was in high school I remember coming home after our high school football team lost a critical conference game. I played defensive end and had a rough night holding contain, and slowing down our opponents receivers. When I walked into our house both my mom and dad knew I was upset, disappointed and defeated. In an effort to help me move forward they asked me this question –“Did you do give your best tonight?”
And of course I answered “yes I did” because I wanted to win as badly as any player on the field.
Then my parents said that’s stuck with me ever since,
“Then if you did your best there’s nothing more you could have done to change the outcome of the game. The only thing you can do now is learn from this and improve for the next game.”
My parents wanted me to know that I couldn’t control what others do, the conditions I perform in, and most other factors that impact my performance, but I can control myself. I can always do my best.
But, as I also learned on that Friday night so many years ago, sometimes doing your best isn’t enough. Effort, though important doesn’t equal winning, doing your best doesn’t guarantee success. It just guarantee’s, no matter the results, I don’t have to hang my head.
I also realized that evening that, by definition, we can never do better than our best. There’s no space above doing all we could in a given situation. What we can do, as my parents told me, is to learn so that our top-level can be redefined, our best ceiling can rise. In most cases, unfortunately, the conditions required to create this kind of transformative learning happens after we lose or perform badly.
So, we can and should always do our best in any given situation. But when our best isn’t enough, we need to take the opportunity to learn so that the next time we perform, our best will meet the challenge.
What are the Ingredients in a Dream Job?
There are four factors that influence how much you’ll love your job – the organization you work for (including your direct boss), the lifestyle it provides (pay, hours, travel, location, etc.), the actual work you do, and finally the people you work with. If your job is only good in zero or one of these factors, find a new one now. If two of these are present, it’s an ok job but don’t let it be long-term. If your job has three of four, it’s a great job. Four out of four, now that’s your dream job. This week I experienced a big dose of all of these factors, reminding me again why I have a dream job.First, I met with many of our board members to talk about how we can best organize our resources to accomplish our vision. Each meeting was a powerful reminder of the impact of SpringHill’s mission and the quality people I’m blessed to serve on behalf of.
Next I spent a big part of my week in Indianapolis with all our SpringHill leaders at our annual Leadership Conference. The conference provided me an opportunity to do two things that I love to do – teach and learn. I was able to speak with our team about being a multiplying leader and I learned from our own team and SpringHill friends about building healthy team culture, living out the Gospel and preparing ourselves for leadership.
But most importantly this week gave me the opportunity to spend time with a group of people I truly love – SpringHill staff. We worshipped, played (Duck Pin Bowling was a blast), ate, prayed, worked, learned, laughed, encouraged, challenged, and grew together as a team. This group of people, and the incredible work they do, is why I’m blessed beyond what I deserve to have the job I do.
I guess our Michigan Winter isn’t so bad … On Reading Real Life Adventure Stories
I’ve just started Alfred Lansing’s Endurance – Shackleton’s Incredible Voyage, the story of polar explorer Ernest Shackleton and his crew’s adventure of living on an ice-moored ship near Antarctica for 10 months before their ship sinks, followed by 7 months living on an ice floe in the open sea until finally reaching safe harbor. I can barely put it down.I’ve always loved real life adventure books, such as Krakauer’s Into Thin Air, Huntford’s The Last Place on Earth, Hillenbrand’s Unbroken, and Stanton’s In Harm’s Way. I follow the stories with maps next to my chair and Google Earth on my IPAD. I do background research on the people, the places and the times. Every one of these stories engages me in a way fiction, however exciting and adventuresome it might be, rarely does.
I think it starts with the obvious fact that these stories are about real people and real events. Now understand I’m a huge fan of The Lord of the Rings, but when the story brings you to the tightest places, I expect Gandalf to show up with some magic, and of course, he or some other character usually does because Tolkien can make it so. In real life adventure stories, there’s no magic. There’s the occasional miracle (I do believe in those), but there’s also a lot of remarkable behavior and action by ordinary people in extraordinary circumstances.
So, as a result, I’m always inspired by these stories. They remind me that whatever challenge I’m facing (like a winter in northern Michigan), there’s always others who’ve went through a lot worse and not only survived but were victorious. But I also approach these books as I did business school case studies, an opportunity to learn, to grow and to gain new perspective and insight into people and the world. I learn from both the successes and the failures that are always a part of real life stories.
In particular I love to look closely at the leaders in these stories. I ask questions such as – what was their leadership style? Was it effective? What can I apply in my context? If I could, I would love to sit down and have a cup of coffee with Sir Ernest Shackleton and his men so I could learn firsthand about his leadership. But since that’s not possible, reading a well –written and researched book about him and his adventure is the next best thing. And, in this case, it also reminds me that my winter in northern Michigan isn’t really so bad after all.
Reflections – Series 2, Vol. 4
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A Powerful Reminder of Why I Love My Job!
If you’ve been reading my blog for a while, you know I love my job. I love it because of the incredible people I serve with – staff, board, supporters and volunteers. And, of course, I also love it because of the way God choses to work in and through SpringHill to make a lasting difference in the lives of kids and their families.
So here’s a powerful reminder of this love I have for my work. SpringHill recently received this video from a camper parent. Her name is Angela and she and her five children have been fighting homelessness for the past three years.
This year Angela heard about SpringHill and called to see if she could send her son, Justin, to camp. Because of support from faithful givers, Justin was able to come to camp on scholarship.
She shares her story of how God is working in their lives and a special thanks to SpringHill for Justin’s experience. I promise it’s worth your time to watch the entire video.
We recently spoke with Angela and I am happy to share her family is in transitional housing and no longer homeless. Angela will be putting certificates under the Christmas tree for four of her children (one is too young), to attend our overnight in Michigan and Day Camps next summer.
Just one more reason why I love my job.
The Unexpected Joy of Teaching My Boys to Fish!
It was end of the summer of 1999 and I decided to take my young sons up to one of my favorite places in the world – Camp Anjigami – so they could have their first, of what has become, 16 straight Canadian fishing experiences. My three boys’ ages ranged from 7 to 4 years old. Quite young to be in the Canadian wilderness, but it’s the context where I experienced unexpected joy.During those early trips I never fished. I spent all my time helping my young boys tie hooks and lures to their lines, net and unhook fish, and keep their lines from getting tangled. In particular, we always took a day to fish a lake where we’d catch lots of (30 to 50) Northern Pike. If you’ve never caught or seen a Northern, they are the freshwater version of a Barracuda – aggressive fish with mouths full off sharp teeth. There were times when two of my boys would hook into a Northern at the same time. It meant chaos as a couple of really mad 3 pound fish with multiple hook lures attached to them would be wildly thrashing around the bottom of our rowboat. All of which created lots of excitement but no time for me to fish.
I remember at first finding it difficult to be in Canada and not being able to fish. It’s something I absolutely love to do. But by the end of that first trip I realized that I was receiving as much joy, or even more joy, watching and helping my sons catch fish as I ever did catching fish myself.
In those early trips I went from being a fisherman to fishing coach. This meant helping my boys become fishermen in their own right. Now today, when we go on our annual trip, I can and do fish because my boys can fish as well. We have multiplied our fishing capacity from 1 to 3 to 4.
I now know this is what leaders do; they multiply themselves and their efforts by developing others even at the sacrifice of doing what they love. And, as I’ve discovered, the reward is great; it’s the unexpected joy of seeing the people you lead being able to do what you do and becoming what you are – a person capable of developing others.
The Benefits of Teaching at Conferences
I had an English professor who would tell me “if you can’t express your thoughts in writing it’s because you don’t know your subject well enough”. Taking this maxim to another level – you can’t teach about a subject unless you’ve mastered it.This wherein lies one of the reasons I always teach at conferences or other venues anytime the opportunity arises, as I did this week at the Christian Camp and Conference Association National Conference. Because when I teach I benefit at least as much as those I’m teaching and usually much more.
But this wasn’t always the case. Earlier in my career I avoided teaching, or did it begrudgingly, because I believed it took focus off from my “real” work and worse, it wouldn’t benefit my team or organization. But over the last number of years I’ve discovered how wrong this perspective was.
What I now know is teaching:
- Is the purest form of multiplying leadership (Leadership25) because it spreads what you know and have learned to and through others.
- Forces me to think through the what, why and how of the material I’m teaching.
- Provides an opportunity to assess how well I and/or our team is doing with the subject area. In other words when I teach I want to be able to say that we’re doing (or at least attempting to do) what I’m teaching.
- Can and should be used to help sharpen my own skills and those of our team.
- Reflects well on SpringHill.
So next time the opportunity to teach at a conference or other venue comes your way, remember you and your team will benefit at least as much as those who sit in on your workshop, and most likely, you’ll benefit much more.
A Worthy Day to Follow Cyber Monday
Over the years, it seems, the holiday season has become the shopping season with Black Friday and Cyber Monday matching Thanksgiving for our attention. But recently there has been a movement to bring our collective attention back to the holidays and more importantly to the spirit of season – thanksgiving, celebration and especially giving.
Following the shopping feast that is Thanksgiving weekend, Tuesday has officially become Giving Tuesday. It’s a day set aside for people around the world to give back, to contribute to those people and not-for-profit organizations that exist to serve others and better the world. Giving Tuesday builds on and expands the Christmas tradition of giving gifts to friends and family by encouraging us to give gifts which benefit people we may not know.
Now if you’re convinced that Giving Tuesday represents the right focus of our holiday season let me encourage you to donate to your favorite not-for-profit or ministry. If you’re not sure where you should give let me give you two places your gift will benefit kids. First, is the ministry I work for – SpringHill (click here) and the second, the Christian Camp and Conference Association’s Corner of the Fields camper scholarship fund (click here). By supporting organizations that work with kids you’re helping to build their future and the future of our world.
So please consider expanding the Thanksgiving weekend one more day beyond Cyber Monday and make Giving Tuesday a new tradition in your family.
