Gaining “Buy In”
It’s the start of the football season and if you follow it you’ve heard ongoing discussions about coaches beginning their first season with a new team. It seems that one of the most significant indicators of a new coach’s success is the “buy in” the players have in the new coach’s system.It’s the same with every organization that wants to fulfill its mission, to be effective or just plain wants to win, leaders must move their team from a posture of compliance to one of commitment. Great teams need people willing to sacrifice and passionately pursue its plans, priorities and direction.
The question is – how does a leader gain “buy in” and have committed staff, not just compliant staff? The answer’s too long for one short blog post but here are a few essentials that I’ve discovered over the years.
First, you need people who want to be committed to something bigger than themselves. People who just want a job will never move to “buy in” but will always just go through the motions to keep their job.
Second, when you have these kinds of people on your team you need to treat them as thoughtful, committed adults, as partners in your organization’s work. People willing to commit to something bigger than themselves expect nothing less.
Finally, your organization needs to be about something worthy of a person’s commitment and passion. Its mission, values, vision and its impact in the world needs to be great enough for employees, investors and other constituents to be willing to sacrifice to see the organization succeed.
So you see buy in isn’t just about great coaches, it is about the right players and effective leadership, all working together for a cause the entire team believes in.
The Stupid Bucket and the Smart Bucket
In one of our last summer staff meetings two of our summer camp directors, Jason Hoffer and Matt Casburn, challenged our staff to finish the summer strong. They did it by using a simple but memorable illustration. They told our staff “everyone carries around two buckets – the ‘smart bucket’ and the ‘stupid bucket’ – and every day we can take something out of one of these two buckets.”The question they asked was “which bucket will you grab from during the last days of camp, the stupid one or the smart one?” The message to our summer staff was clear – you’ve been taking from the smart bucket all summer long, so don’t start grabbing from the stupid bucket in the last weeks of camp, meaning don’t start using poor judgment and making poor choices when all summer long you’ve used good judgment and made good choices.
And Matt and Jason, being the leaders they are, made this brief dialogue funny and, more importantly, memorable. So memorable in fact that, over the final days of camp, I heard numerous summer staff half-jokingly and half-seriously saying to each other “don’t take from the stupid bucket” or “let’s not do a stupid bucket thing”. Some of our staff even bought two buckets to remind every one of the two options they had before them.
It’s a sign of great leadership when you can give your team a warning or directive that isn’t threatening or demeaning, but instead funny, memorable, and effective because it gains your team’s commitment, not just their compliance. And even better is when the message is continuously repeated by your team creating a climate of self accountability and encouragement in making the right choices.
So what bucket will you take from this week?
The Tension in Strategic Planning
This month we’ve begun our annual work of updating the SpringHill strategic plan, or as we refer to it, our ministry plan. The process includes most of our staff and board at some level and culminates in our leadership team’s offsite annual planning meeting where we bring all the input and pieces together and update our plan.And every year, during our annual planning offsite, we find ourselves in this tension between detailed calculated planning verses faith driven, visionary planning. This tension is particularly strong in Christian organizations where we “want to leave room for God” in our plans because we know He can do more than “we could ever ask for or imagine” (Ephesians 3:20).
But too often “leaving room for God” is an excuse for not doing the hard work of planning. We need to accept that planning clearly is a godly pursuit, the Scriptures are full of admonishment to “count the cost” and that “the noble man devises noble plans; and by noble deeds he stands” (Isaiah 32:8).
On the other hand, planning can quickly replace sensitivity to God’s leading and having the faith that can “move mountains”. This most often happens when we’ve create well thought out plans because we move our faith to our plans and away from the God who makes the plans a reality.
So how have we tried to reconcile this tension between planning and faith?
We’ve accept that we need both – it’s not an “either/or” proposition but a “both/and” (like many things of faith). We’re committed to prayerfully creating the very best plans we can, using the very best tools, knowledge, and insight available to us. Yet, at the same time, we prayerfully set long-term goals and vision that we can’t always calculate our way too, knowing we have to move forward in faith, trusting God will provide what we need when we need it.
A Case for a Technology Sabbath
Last week the Perry’s had a family reunion at Camp Anjigami in northern Ontario, Canada. The trip was a result of our boys and I “taking a risk” by inviting our entire extended family to join us for our annual fishing trip.It was a risk because going to northern Ontario means there’s absolutely no connectivity, and we had no idea how everyone would handle such a 5 day “technology sabbath”.
Well the consensus from the family was simply this – it was an incredible vacation. Our family said things such as
“The most relaxing vacation I ever had”
“I got to know my cousins in a way I never have before”
“It was so nice not having any distractions”
There’s no doubt that the lack of television, video games, cell phones, text messages, internet surfing and social media monitoring was a major contributor to this great experience (as well as being in God’s stunning creation). Why? Because all of these technologies add stress and distractions instead of eliminate them.
But it wasn’t just the lack of technology that eliminated stress and distractions, the difference was the lack of the temptation to use it (you can’t get cell service or internet in the Canadian wilderness). You see, we tend not to crave the chocolate cake when it’s out of our line of sight or reach. This is especially true when we’re immersed in so many other incredible things (people, nature, facilities).
So the lesson I took away from our family reunion? Take the occasional break from technology but do it in a place that’s beautiful, peaceful, with great people, and where there’s no possible temptation to be connected, then you’ll have a true sabbath (rest).
C.S. Lewis on Reading Old Books
C.S. Lewis got it right in his assessment of benefits and the necessity of reading old books. Now I just need to do a better job of following his advice.
“There is a strange idea abroad that in every subject the ancient books should be read only by the professionals, and that the amateur should be content himself with the modern books….This mistaken preference for the modern books and this shyness of the old ones is nowhere more rampant than in theology….Now this seems to me to be topsy-turvy. Naturally, since I myself am a writer, I do not wish the ordinary reader to read no modern books. But if he must read only the new or only the old, I would advise him to read the old….it is a good rule, after reading a new book, never to allow yourself another new one till you have read an old one in between. If that is too much for you, you should at least read on old one to every three new ones….We all…need the books that will correct the characteristic mistakes of our own period. And that means the old books….We may be sure that the characteristic blindness of the twentieth century…lies where we have never suspected it….None of us can fully escape this blindness….The only palliative is to keep the clean sea breeze of the centuries blowing through our minds, and this can be done only by reading old books.”
Quoted by John Piper in God’s Passion for His Glory, from C.S. Lewis’ “On Reading of Old Books” in God in the Dock
Some Lessons Learned the Hard Way about being Connected 24/7
On any given day I have people contacting me by voice through my office phone and smart phone, via email accessed through my laptop, IPAD and smart phone, text messages via my smart phone, as well as people contacting me through Twitter, Facebook, LinkedIn,and on my Blog all accessed, as well, by my laptop, IPAD and smart phone.This simply means, if I allow myself, I can be responding to people’s inquiries (in other words, working at my job) 24/7 on four different tools through seven different communication mediums (yes insane, but I have no one to blame but myself). So out of sheer necessity I’ve learned the following lessons and have incorporated them into my routine in an attempt to put some sanity into my work and personal life.
- First, when I’m off work, I don’t answer any of the above except for personal contacts and when I receive a text signaling an emergency at camp (we have a protocol for this).
- Second, when I’m on, I look at and respond to inquiries from all 7 mediums only 3 times day – first thing in the morning (usually between 5:30 and 6:30 am), after lunch and before I go home.
- Third, my goal is to respond within 24 hours except over weekends and vacations (I’ll admit I can do better on this one).
- Fourth, I don’t answer any inquiries from any mediums when I’m with people – be it meetings, meals, casual conversations, or on the phone. I think it’s inconsiderate and inefficient use of my time and the time of the people I’m with. My goal is always to focus first and foremost on the person, or people, I’m with.
- Finally, I prioritize my responses this way – phone calls first, followed by texted messages, then emails, my blog and finally Facebook, LinkedIn, and Twitter (so now you know how to increase your chances of a quicker response).
I’m not perfect at all of this, but when I’m disciplined in this way my life seems to have a bit more sanity and make a bit more sense.
How the Mighty Fall
In Jim Collins’ helpful book “How the Mighty Fall” he describes the following tell-tale signs of an organization in the first stage of decline from “greatness.”- “Success, entitlement, arrogance: Success is viewed as ‘deserved,’ rather than fortuitous, fleeting, or even hard-earned in the face of daunting odds; people begin to believe that success will continue almost no matter what the organization decides to do, or not to do.
- Neglect of the primary flywheel: Distracted by extraneous threats, adventures, and opportunities, leaders neglect a primary flywheel, failing to renew it with the same creative intensity that made it great in the first place.
- ‘What’ replaces ‘why’: The rhetoric of success (‘We’re successful because we do these specific things’) replaces understanding and insight (‘We’re successful because we understand why we do these specific things and under what conditions they would no longer work’).
- Decline in learning orientation: Leaders lose the inquisitiveness and learning orientation that mark those truly great individuals who, no matter how successful they become, maintain a learning curve as steep as when they first began their careers.”
I consider making a regular and honest assessment of SpringHill (and myself) against these markers one of my top priorities. I have no doubt the moment I stop the self assessment, both I and SpringHill, have taken the first step towards decline.
For Me, Against Me, or for Yourself?
Jeremie Kubicek, President and CEO of Giant Impact, challenges us in his thoughtful book, Leadership is Dead – How Influence is Reviving It, to imagine what the effectiveness of our leadership would look like if we were truly “for others” before we were for ourselves or our organizations.
“Think about it this way: people around you are either for you, against you, or just for themselves. While there may be variations on these three motives, this concept generally holds true…
(Now) take out a sheet of paper and make a short list of the people in your life (business, home, family and so forth). Answer this question for each: ‘Is this person for me, against me, or for himself/herself?’
Revealing isn’t it? Now turn the tide. What would they say you were to them? For them, against them, or for yourself?
The reality is that the majority of people are self-centered. Rarely are people against you. It’s more that they are for themselves and totally driven by self-interest. It’s human nature. Most people I know are in survival mode day-to-day, doing whatever they can to take care of their families and their businesses and organizations. I fall into that mode, and it’s likely that you do too.
What would happen, though if you intentionally demonstrated that you were for the people on this list? You would see amazing changes transpire in the lives of those around you if they knew you were invested in their success as well as your own.
Imagine yourself becoming so significant in other people’s’ lives that you are not only memorable but also valuable to them. Imagine people believing that you want the best for them and understanding that you are for them. Imagine that they open up to you, enabling you to wield true influence and have an impact. Imagine experiencing, as a result of these things, the fulfilling relationships you’ve dreamed of at work and at home.”
The Lesson in Eclipsing 19,000 Summer Campers
“By the summer of 2019, 19,000 kids will attend one of six summer camps.” It was 1997 and the SpringHill board and leadership had just updated and approved the ministry’s strategic plan using Jim Collins and Jerry Porras’ book Built to Last as a guide.
Collins and Porras’ research revealed that enduring organizations had a “Big Hairy Audacious Goal” (BHAG). The “19 by 19” goal, as it was soon to be called, was SpringHill’s BHAGG (we added the first G – God – to our definition).
Now understand, in 1997 SpringHill’s board and leaders were people of talent and faith who wanted to do something significant for kids and Christ’s Kingdom. And the “19 by 19” goal reflected both this desire and the best information available to them at the time.
Yet today as I write, here in the summer of 2012, we just eclipsed this “19 by 19” goal. Please know I’m not sharing this with you so you can be impressed or congratulate us for handily beating our goal, but instead to demonstrate a point about goal setting that Collins and Porras doesn’t address.
In goal setting we tend to be overly optimistic about short-term goals and overly pessimistic about long-term goals. The main reason for this phenomenon is that we tend to think of the future only in the context of what we know in the present. For example, our staff and board knew and understood overnight camping but could not possibly have foreseen the dramatic demographic changes that would lead us to begin our Day Camp ministry nearly 10 years later (this ministry has played a significant role in our beating the 19 by 19 goal seven years early).
The lesson we learned, and then implemented in restating our BHAGG back in 2003 was that a visionary goal isn’t based on a “calculation”. It’s bigger than that, so big that we’d have no any idea how it would be achieved. The goal needed to be big enough “to leave room for God”, as one board member put it. Today our BHAGG is that, by 2025, we’ll have 260,000 people a year experience SpringHill.
Now, to be completely honest, only time will tell if we got this long-term goal setting thing right and whether the next generation of SpringHill leaders will judge us as fool hearted souls or Saturday morning sand baggers.
Being Wrong about Better Planning
I’ve always believed better planning would eliminate the last-minute scramble to accomplish work before a deadline. Over the past few years this is the theory we at SpringHill have believed to be true, especially in preparing for summer camp. We’ve believed if we planned well we’d coast smoothly into summer instead of scrambling and working nonstop in the weeks before camp.
Well, I’m now admitting my theory is wrong. Based on watching our team over the last few years continue to improve its planning for summer camp, I now realize I’ve misunderstood the true benefits of good planning. For one thing coasting into summer camp hasn’t happened; instead our better planning has created more capacity to do more things, and to do them with higher quality.
This, as I now think about it, makes total sense. It’s because our culture has never been a “coasting” culture. Instead it’s always been a “what more can we do to create better life-transforming experiences?” culture.
Our long history of using every last-minute of every last day before the start of summer camp to do as many of these things as possible to exceed our campers’ and parents’ expectations hasn’t changed. But now, with better planning, we just do more of these things and do them better.
So how do I feel about my theory being wrong? Well I have to admit, apart from continuing to improve our pacing before summer; I rather think increasing our capacity to do more things better is the right outcome for good planning.
