Life After Graduation
“Now that you’ve finished your master’s degree what are you going to do?”
That’s the question I’ve been asked a dozen times since this past Friday when I graduated from Grand Rapids Theological Seminary. I’ve felt a bit like the Super Bowl winning quarterback when the reporter asks, “now that you’ve won the Super Bowl what are you going to do?” Of course the quarterback always answers’, “I’m going to Disney World”.
Now that’s not been my answer. Instead, if I’ve had a moment, I’ve responded by sharing all the things I’ve pushed to the “back burner” during this program, including – trout fishing on opening day, taking care of a very bad lawn, tackling the ever-growing list of house projects, and most importantly, reading what I want to read and writing what I want to write, and do so in my timing.
My Systematic Theology professors, Dr Grinnell (left) and Dr. Wittmer (right) But don’t get me wrong, I don’t regret for a moment the work, effort and commitment needed to complete this program. I gained much more than I ever anticipated in essential knowledge for my work at SpringHill (which was one of my primary goals in pursuing a seminary degree).
Plus I’ve had the satisfaction of living out, in a more formal way, one of my personal “core values” – lifelong learning. And it’s because of this core value that I’ll most deeply miss the opportunity I’ve had to sit in class, and be challenged intellectually and spiritually by both my classmates and professors.
It’s also probably why a couple of people, who know me well, have said they don’t think this will be the last of my formal education.
Well they may be right, but for now, I’m going to see if I can catch a few Brookies in the stream near our house.
Eat Mor Chikin – Family Owned Corporations
Last week I had an experience that momentary carried me back to my first job out of college, working for Steelcase, Inc. in Grand Rapids, MI.The moment of déjà vu came on a tour of the Chick-fil-A headquarters in Atlanta, GA that our peer learning group, the Chicago 7, had the opportunity to take.
It happened because, like Steelcase back in the 1980’s:
It obvious Chick-fil-A’s corporate office and its employees clearly show the values and mission of the company.
That Chick-fil-A is also on a fast track of growth in terms of sales, stores and markets.
And Chick-fil-A places a high value on its employees and store operators. For example, Chick-fil-A encourages its employees to use, free of charge and during working hours, the on-site health and fitness center, and provides all employees free meals in the corporate dining room (I had grilled tuna).
But I as I listened to our tour guide, Andrea Lee, talk about the company and its leadership, that’s when my déjà vu was strongest.
You see, Chick-fil-A, like Steelcase’s first 75 years, is family owned and family lead. The Cathy family believes their company’s purpose is something more significant than just a return on stockholder’s equity. It’s clear they believe Chick-fil-A can and should improve the lives of its employees, store operating partners, the communities it operates in, and of course its customers. It seems chicken is just a means to a greater end – that end being inspired people, stronger families, better communities and ultimately – glory to God.
It’s a vision, I have no doubt, if held to, will continue to bring great returns on investment, not just to the stockholders, but more importantly to all the lives Chick-fil-A touches. And it’s a vision worth emulating.
Order S. Truett Cathy’s book here.
SpringHill’s Journey to Discovering Its New Vision
As I said in my last post, my goal for the process of discovering and articulating SpringHill’s new vision is that it would be a shared vision. Meaning it would be understood, embraced and committed to by the entire SpringHill community.
To this end we’re taking the following intentional steps on our journey.
In small groups or in one-on-one meetings, I’ve asked our staff, board and other key constituents to answer these three questions (taken from the book “What to Ask the Person in the Mirror”):
What do you hope SpringHill will achieve in the years ahead?
What is special about SpringHill?
Why do you give your precious time and energy working for SpringHill?
Then I summarized all the answers into prevailing themes and created four example vision statements incorporating these different themes.
The next step is to meet once again with staff, board and other constituents to ask for their thoughts on the themes and the four example vision statements. The goal is to hear what’s on their hearts and minds, and to seek for God’s voice in theirs.
Next I’ll prayerfully consider what I’ve heard, in light of the reality of the world we live in, SpringHill’s history, and our understanding of the future. From within this context my goal, God willing, is to articulate our new vision.
I’ll present this vision, along with 3 to 5 key strategic thrusts necessary for the vision to become a reality, to our Leadership team for their advice.
Then I’ll present a final vision, the key strategic thrusts, and the supporting thinking, to the Board of Directors for their adoption.
Finally we’ll share our new vision and the key strategic thrusts with our staff, followed by a full roll out to our greater constituency.
Then all we have left to do is make the vision a reality!
What it Takes to Be Influential
This week I had the opportunity to have lunch with Enoch and Joan Olson. Enoch is SpringHill’s Founding Director and under his leadership the vision, core principles and values of SpringHill were clearly developed, articulated and built into our organization.I asked to have lunch with Enoch and Joan so I could hear their current perspective on SpringHill, and what they believe God could be calling SpringHill to be and do in the future. As with all my meetings with Enoch and Joan, I walked away with a some helpful and challenging thoughts.
One of the more provocative perspectives Enoch shared is his belief that SpringHill needs to continue to expand its influence in Christian camping, youth ministries and, most importantly, in the lives of young people. This led to the discussion around the question “how does a person or an organization become influential?”
Enoch provided the following insightful answers.
First, we need authority. Not authority which comes from power or position but the kind of authority that is the result of wisdom, knowledge, and depth and breadth of experience in a particular field or subject. The more authority we have in this sense, the more potential influence we can have.
Second, we need to have relationships with others. True influence comes through and in the context of relationships. We gain relationships through networking, and we build relationships through quality time. Quality time means asking lots of questions and doing even more listening. The greater the number and the depth of relationships we have, the more potential influence we can gain.
On my way back from my time with Enoch and Joan, I thought to myself, as I’m sure you’ve just thought, “Wow what a lunch. I may have just been blessed with a glimpse into SpringHill’s future.”
The Wise, the Foolish, and the Evil
Every Thursday at lunch a number of SpringHill staff view one session of the 2011 Willow Creek Leadership Summit videos. This past Thursday we listened to Dr. Henry Cloud teach on the three different types of people in the world – the wise, the foolish and the evil, and the strategies leaders need to use for dealing with each. His talk comes directly from one of the chapters in his most recent and insightful book – “Necessary Endings“.
After finishing the video we had a short debrief about what we learned, what new thoughts we each had and what challenged us. Ironically, the one challenge we all shared was that, as we watched, we all asked ourselves “which person have I been or am I now?” For each of us, it was a challenging moment of personal evaluation that cut right to the heart of many issues and relationships in our lives.
So in the spirit of seeking the light, below are the characteristics of each type of person. Take a moment and do your own self-reflection and ask “what kind of person have I been or am I now?”
Wise Person: When the light (truth) comes to them, they adjust themselves to the light, so who they are a person matches reality. In other words they seek and receive feedback and change themselves as a result.
Foolish Person: When the light (truth) comes their way, they try to adjust the light (deflect the truth) instead of changing themselves. When receiving feedback they deflect, blame and do not take responsibility for their own actions and performance.
Evil Person: When the light shines on them they want to destroy both the light and those that shine it. They have destruction in the hearts and want to retaliate against truth and those who share it.
What I Believe to Be True!
In The Leadership Challenge the authors Kouzes and Posner recommend an exercise that helps clarify one’s vision. They recommend writing on paper “what I (we) want to accomplish” followed by asking the question why, writing down your answer, and then keeping asking why until you’ve run out of reasons. The result is an insight into your core motivations and the beliefs behind what you want to accomplish.
When I did this exercise, answering the “why” behind what we do and what we want to be at SpringHill I ended with a core set of believes that I then articulated in a form of a confession.
Though this isn’t an official SpringHill statement it does, I believe, hit at the heart of many of the reasons behind why SpringHill staff are so passionate about what we do and why we do it.
What I Believe to Be True!
-
I believe the most transformational moments in a person’s life begins with a saving faith in Jesus Christ and a vibrant, growing relationship with Him.
-
I believe that the most likely time for a person to have these transformational moments is when they are a child.
-
I believe these transformational moments in a child’s life best happen through the partnership of parents, local churches and ministries such as SpringHill.
-
I agree with Bill Hybles, that the local church is the hope of the world.
-
But I also believe that the future hope of the local church rest with children. Therefore, if we want to strengthen the local church and thus change the world, the most important thing we can all do is to focus our time, energy and resources on the spiritual development of children.
-
I believe that, through the partnership of people and organizations that share these same convictions, we can create more opportunities for more young people to have these transformational experiences, thus preparing them to join us in creating a better world.
- Finally, I believe God has called SpringHill to create significant transformational experiences for young people where they can know and grow in their relationship with Jesus. I know this to be true because I’ve been privileged to be a part of and witness to 1000’s of young lives being transformed every year.
-
“Strategic Planning is Not Strategic Thinking”
As part of my work in re-articulating the SpringHill vision I’ve turned, once again, to one of the best books on leadership ever written The Leadership Challenge by James Kouzes and Barry Posner. In the section titled Inspiring a Shared Vision Kouzes and Posner write…
“Strategic planning often spoils strategic thinking because it causes managers to believe that the manipulation of numbers creates imaginative insight into the future and vision. This confusion lies at the heart of the issue: the most successful strategies are visions; they are not plans. McGill University professor Harry Mintzberg explains that planning represents a “calculating” style, while leaders employ a “committing” style – one that ‘engages people in a journey. They lead in such a way that everyone on the journey helps shape its course. As a result, enthusiasm inevitably builds along the way. Those with a calculating style fix on a destination and calculate what the group must do to get there, with no concern for the members preferences. But calculated strategies have no value in and of themselves…Strategies take on value only as committed people infuse them with energy.’
Leadership that focuses on a committing style is what leadership scholars have called transformational leadership. Transformational leadership occurs when, in their interactions, people ‘raise one another to higher levels of motivation and morality. Their purposes, which might have started out as separate but related, as in the case of transactional leadership, become fused…. But transforming leadership ultimately becomes moral in that it raises the level of human conduct and ethical aspiration of both the leader and the led, and thus it has a transforming effect on both.'”
I’ve taken these words to heart and am using them as guides as I lead SpringHill in the re-articulating of its vision.
Peter Drucker on the 6 Key Questions Every Organization Needs to Answer
Jason Hoffer our New Frontiers/TST Director passed this Peter Drucker quote to me from some reading he’s been doing – Management, Tasks, Responsibilities, Practices. It perfectly applies to the discussion in my previous posts about the 6 Key Questions every organization needs to answer, and specifically the answers to the last four Key Questions – “why do we exist?”, “what makes us distinct?”, “what do we want to achieve in the long-term?” and “what do we want to become?” Drucker says…
“It is not easy for the management of a successful company to ask, what is our business? Everybody in the company then thinks that the answer is obvious as not to deserve discussion. It is never popular to argue with success, never popular to rock the boat. Sooner or later even the most successful answer to the question, ‘what is our business?’ becomes obsolete. Very few definitions of the purpose and mission of a business have anything like a life expectancy of thirty, let alone fifty years. To be good for ten years is probably all one can normally expect. In asking, what is our business? Management therefore also needs to add, and what will it be”
Notice Drucker’s language of both “doing” (i.e. Mission, BHAGG & Brand) as well as “being” (Vision). Drucker understood that the answer to the last four questions will change over time if an organization and its leaders stays attuned to the world around them.
And I wholeheartedly agree with Jason’s comment about the contemporary perspective of Drucker’s thoughts – “that was written in 1974 – I can imagine if he were to write that now those years would be dramatically fewer”
The Foundation – The First Two Questions Every Organization Needs to Answer, Part 3
As I’ve posted twice over the last month, about the 6 key questions every organization should answer. Over the next few posts we’re going to take a closer look at each question.
We’ll begin with the first two questions – “what do we believe to be true?” and “what’s important to us?” The answers are foundational and should never change, though they can occasionally be updated for clarity’s sake. The answers are the underpinnings for the other four questions. And like any good foundation, they need to be protected from any form of compromise.
Question 1: What do we believe to be true?
Typically religious organizations have a statement of faith or a confession that answers “what do we believe to be true?” drafted through blood, sweat and tears and then, unfortunately, ends up on the shelf somewhere. Yet in a world where truth seems to be like shifting sands, articulating what you believe can and should be integral to an organization’s DNA. There is not appropriate length to such a document; it depends entirely on what is held as true.
Even for non religious organizations I’ve come to believe that answering this question can be a unifying process and help provide clarity and alignment for the entire organization.
Question 2: What’s important to us?
Core Values, on the other hand, should be limited to 5 to 8 succinct and memorable statements that answer the question “what’s important to us”? They define what an organization should and shouldn’t do. Jim Collin says in Built to Last – “it is absolutely essential to not confuse core ideology with culture, strategy, tactics, operations, etc.” Core values transcend all these things while guiding their appropriate implementation. Refer to Built to Last for some examples.
With these two foundational questions answered an organization is ready to answer the next two questions – “Why do we exist?” and “What makes us distinct?” both of which we’ll look at in my next post.
To see SpringHill’s answers to the 6 Key Questions click here.
Choosing the Right Measuring Stick
?
Recently, at SpringHill, we’ve made an intentional change in how we evaluate our current performance. As I’ve mentioned in previous posts we track a number of indicators that help us gauge how well we’re performing against our goals and fulfilling our mission.
Even though, for years, we set annual goals, broken down by period (our year’s divided into three periods like a hockey game) and by month, our default position has been to compare our results to the previous year. There are many reasons we’ve done this but I think, at the end of the day, it’s been our desire to always improve that’s made last year’s results our measuring stick. So if we exceeded last year, we’ve improved and because improvement has been a higher priority than achieving our goals, we’ve been satisfied.
Then, over the last year, our team’s recognized that improving isn’t enough, that we work hard at setting achievable goals that align with our longer term targets. Our goals mean something. They’re important, even more important than what we did last year because, though we may be improving, the improvement doesn’t guarantee we’ve went far or fast enough to reach those long-term targets.
So we’ve made the change, it’s official. We no longer have improvement over last year as our measuring stick. It’s now our annual, period, and “split time” goals that we measure our performance against.
We’ve even taken last year’s numbers off our Scoreboard which we review in our weekly Huddle meetings. We’ll continue to use the previous year’s results as input into our goal setting as well as in helping analyze our current position but it’s now performance against our goals that will drive our work.
