The Key to Becoming a Great Organization
Photo by Denise Perry at the SpringHill Staff Christmas Party What’s the single most important factor in a successful organization? At SpringHill we answer, without hesitation, people. Winning organizations must have the best people in the right roles working effectively together.
To this end we’ve committed ourselves over the last 10 years to becoming the kind of organization that the best people want to work for. The logic’s simple – if you want to be a successful organization you need the best people. To have the best people doing the best possible work you need to be the kind of organization that attracts, retains and inspires great staff.
Now it’s one thing to say you want to be the kind of organization that attracts the best people, it’s another to be able to objectively say you’re making progress to that end. We faced this issue at SpringHill so decided a number of years ago to use an employee survey tool through the Best Christian Workplaces Institute (BCWI). It’s a proven tool that provides survey over survey comparisons and benchmarks against other organizations on key factors measuring organization health.
We take the survey every two years, not to win an award, but with the goal of identifying areas for improvement as well as areas we need to assure remain positive. It has become the “Key Indicator” of our organizational health and our impetus to continue becoming the best possible place for the best people to work.
And our logic’s held true. As our BCWI scores have improved, indicating our improvement in organizational health, so have our other key measures including: annual campers served, camper retention, financial measures and most importantly our key spiritual measures of our campers and staff.
Oh yes, we just took the survey and I’m thankful to announce SpringHill’s selection once again as a 2012 Best Christian Workplace.
Submitting to the Mission
I’m reading Jim Collins and Morten T. Hansen’s new book Great by Choice where, for illustrative purposes, they compare the leadership styles of the two Antarctic explorers, the well-known Robert Scott and the lesser known Roald Amundsen, who raced each other to the South Pole. In particular, Collins and Hansen references Roland Huntford’s fantastic book The Last Place on Earth – Scott and Amundsen’s Race to the South Pole.
I read The Last Place on Earth in 2009 and immediately appreciated it as both an important historic account as well as a great study in leadership. It combines the two types of books I love to read – history books and in particular biographies of historic characters and books about real life adventure. The Last Place on Earth takes a historic look at one of the great adventures of all time – the story of the two men who raced to be the first to reach the South Pole.
I won’t repeat Collins and Hansen’s leadership lessons (you can read their book) but instead share one leadership observation and one conclusion I drew from The Last Place on Earth.
The observation – Scott ended up being the more celebrated of the two explorers though he failed in his mission which ended in his and his team’s death while Amundsen, the first man to the South Pole, is largely unknown outside of historical and exploration circles.
The conclusion – if a leader submits all, including their own personal ambitions and recognition, to the fulfillment of the team’s mission they’re more likely to be successful. At the same time they’re more likely to be unknown or forgotten because they made accomplishing the mission look easy while doing it with less drama than those who failed.
My Pastor Day
Terry Prisk 
Steve Andrews 
Eric Russ and family My wife Denise called Tuesday my “pastor day” because I had the opportunity to hang out in metro Detroit with three dear friends who are also inspiring pastors and incredible leaders – Terry Prisk, Steve Andrews and Eric Russ.
My first stop was with Terry Prisk, a long time SpringHill partner and leader of The River Community Church. Terry and I meet every few months to share, challenge and encourage each other in our respected leadership positions. As usually happens we exchanged books we’re each reading knowing we’ll discuss their respected contents the next time we’re together.
Next I had the opportunity to have coffee with Steve Andrews from Kensington Community Church. Steve’s a former SpringHill board member and current member of our strategic planning team. In these roles, as he did once again in our time together, Steve’s spoken into my life by challenging me to think big about SpringHill and its place in God’s Kingdom.
I ended my day near downtown Detroit with Eric Russ, a current SpringHill board member, who leads Mack Avenue Community Church. Eric and I spent our time together riding in the “Mack Truck”, an old pickup truck used by the church. We toured the neighborhood where his church ministers. I’m inspired every time I’m with Eric but never more than when I see the community, people and work he’s committed his life too.
As I drove home from Detroit I thought to myself “what a great day”. I also thanked God for each of these men and the significant impact they’ve made on both SpringHill and on me. In my final thought of the day I searched for answers to this question “how can SpringHill and I better support them and their churches in the incredibly important work they do in the communities they serve?”
Why Do You Spend Your Precious Time…?
Yesterday we had one of our three yearly “all staff” meetings which follow each of our three “seasons”. Our agenda’s consistent for each meeting – we review the results of the completed season as well as the anticipated results of the upcoming season and year.
It’s an opportunity to celebrate and pray together as well as ask questions, make suggestions and assure we’re aligned as a team.
We want these meetings to be fun, informative, causal, real and helpful in achieving our goals. We speak frankly and with full transparency about how we’re performing and what’s needed in the months and years to come.
At the end of this particular meeting, as a first in many discussions related to the task of re-articulating SpringHill’s vision statement, I asked our staff to begin to think, reflect and pray about the following three questions (taken from What to Ask the Person in the Mirror by Robert Steven Kaplan –see my 10/23/2011 post) .
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What do we (you) hope SpringHill will achieve in the years ahead?
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What’s special about SpringHill?
- Why do you spend your precious time and energy working for SpringHill?
Over the next several months the answers to these questions will become key inputs into our vision re-articulation.
But today I asked our team for some impromptu answers. Their responses were moving, inspiring, stunning and made me proud to be on this team.
Here are just three of many answers (paraphrased) to question 3 our staff shared:
“I’m able to fulfill God’s calling in my life of creating cool and inspiring environments that God can use to transform lives.”
“God changed my life when I was a SpringHill camper, now I can help create the same life transforming experiences for other people.”
We have a great start to this important task of brining new clarity to the SpringHill vision.
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Keeping Your Eye on the Ball
I grew up playing baseball, basketball and football (in which for many years I was a receiver). One of the most common instructions I’d heard from my coaches, regardless of the sport, was “Perry, keep your eye on the ball.” This meant, whether playing third base or wide receiver, to focus entirely on the ball until I had it completely in my control.This instruction, on the surface, seems to be easy enough to follow, except for that linebacker ready to put a hit on me the moment I touch the ball, or the man on second base waiting to advance to third as soon as I made a throw to first. Then what became easy was to “take my eye of the ball” and try to see, at the same time, more than just that ball coming my way. When I did this it almost always led to me missing that ball and still getting hit or the guy still advancing to third.
Keeping my eye on the ball required discipline, focus and courage. It’s probably why I heard so often my coaches yell “Perry, keep your eye on the ball” and why it’s now burned forever into my consciousness.
Looking back I’m thankful for my coaches’ consistent instruction and the fact that their words continue to be front of mind now that the “sports” I’m participating in have changed and become more significant. Mishandling the ball, be it SpringHill’s mission, vision and values, the stewardship of my health, my role as father and husband or my relationship with Christ, has significantly more serious consequences than that ground ball that went through my legs.
And it requires even more discipline, focus and courage, three qualities I continue to ask God to provide so I will never take my eye off these important balls.
The One Quality Every Enduring Leader Possesses
I’m a student of leadership. I read leadership books, listen to leadership gurus and read leaders’ blogs. I’ve especially gained much insight by reading biographies of leaders from many fields, walks of life and historical periods such as Winston Churchill and Abraham Lincoln.
In addition, as a benefit of my work at SpringHill, I have the privilege of spending time with incredible leaders from many leadership contexts and places in the world. And over the last couple of months I’ve been with more leaders than usual which moved me to ask “is there something all these leaders have in common?”
Through all my study and observation I became convinced there’s one quality every effective and enduring leader possesses.
It’s that they’re intensely curious. They desire (and maybe more accurately “need”) to learn and grow as people and as leaders so they can lead their organizations better and see those they lead grow as well.
I can’t think of an effective and enduring leader I’ve studied, seen or interacted with that didn’t have this quality as part of their being.
Just as every leader’s different, this quality – the desire to learn and this intense curiosity’s expressed differently.
Some leaders learn through experience such as benchmarking other organizations.
Most leaders read, which explains why the cliché “readers are leaders” resonates as true.
Many use coaches, mentors and other advisors to help them learn, grow and improve.
Yet regardless of the method of learning this quality’s still the same – they have this intense curiosity and an endless thirst to learn.
And for this reason it’s also the one quality that I will fight to have in my life for as long as I live.
Why I Journal
Why do I journal? Why do I keep a journal of my workouts and health, a fishing journal, a work journal and a journal of my spiritual life? Simple answer – I can’t help myself.
But there are reasons I can’t help myself. They’re the things I’ve experienced over the past 30 plus years of journaling.
First journals have created a record of the activities and events I’ve been a part of and the associated reflections I’ve had so I can refer back to those moments at a later date.
Second, writing helps me process what I’m thinking and experiencing by bringing clarity to a topic, situation or season of my life. Some people talk things out, I write them out.
Finally, for what it’s worth, I’ve created a record of my life that one day my family and friends may want to experience and share.
More recently I’ve converted some of my journals from written only to photo journals with some writing. For example I’ve converted my fishing journal to a series of photo journals because capturing the moments of a fishing trip in pictures has become more important than creating a detailed record of the number of fish we’ve caught, the type we caught and where and how we caught them. I use Shutterfly to create these journals and I’m happy with the results.
In my written journals, apart from this blog, I still write them out with a pen in an actual journal. Somehow it feels more intimate and authentic doing it this way. Plus my handwriting reflects my mood, physical condition and the environment I’m journaling in, making my entries more reflective of the moment.
So now you know why I journal. It’s really not a compulsion in my life; it’s more like the act of breathing.
What to Ask the Person in the Mirror
“The most successful leaders are very good at knowing how and when to ask the critical questions…” (Kaplan, p. 12)As part of our recent Chicago 7 gathering we read What to Ask the Person in the Mirror by Robert Steven Kaplan.
Kaplan’s a former Vice Chairman of Goldman Sachs Group, Inc and currently professor of management practice at Harvard Business School. After being assigned to read Kaplan’s book by John McAuley of Muskoka Woods the first thing I did was to scan the description of Kaplan and his professional background. I don’t judge books by their covers but I do often make snap judgments based on their authors.
In this case I mistakenly believed What to Ask the Person in the Mirror would be a theoretical book best suited for very large organizations.
I couldn’t have been more wrong. In a very clear, concise and practical way Kaplan lays out the key questions leaders must ask and the critical roles they must play if they’re to effectively lead an organization – large or small, profit or not-for-profit.
The book begins with questions related to the articulation of the vision and priorities of an organization. This discussion becomes the foundation for the rest of the book with the topics working together to build a comprehensive plan for a leader and an organization to follow.
The topics include time management, receiving and giving feedback, succession planning, delegation and evaluation. Then Kaplan concludes with an important discussion of leaders as role models and the importance of a leader understanding their “talents, personality, values and passions.”
It’s an appropriate conclusion to a very practical and insightful book, a book that I will continue to sit on desk so that I can reference it in my ongoing efforts to becoming a more effective leader.
Always a Return on Time Invested
I’ve posted in the past about the peer learning group I’m a part of we call the Chicago 7 (click here for my post on its purpose and benefits). This week we finished one of our semiannual meetings and once again I walked away challenged, encouraged, inspired and thankful for such great friends and the time we have together.
We studied two books simultaneously – What to Ask the Person in the Mirror by Robert Steven Kaplan (look for my post on Sunday for a review of this great book) and the biblical book Philippians. The combination created powerful moments of dialogue between the seven of us.
The following are a few of the statements made during our dialogues I recorded in my journal. They provide a glimpse into the topics and tone of our discussions.
“Through their life every leaders telling a story of what they value”
“Affirm the virtue in the values of people today but discern the vulnerability of those same values.”
“Feedback is the breakfast of champions.” Ken Blanchard
“Mentoring is internal, coaching is external.”
“Opportunity dances with those who are already on the dance floor.” Jackson Brown
“Many things we perceive as problems to be solved are really polarities to be managed.”
As a result of these discussions I always end up with a long list of “to do’s” for myself and for SpringHill. These “to do’s” spring from the ideas shared by others, new learning’s I’ve encountered or simply the new insights into issues I currently face.
So every time I walk away from a Chicago 7 meeting I’ve grown and SpringHill’s benefited. It’s one of the best “return on time investments” I make each year.
Drawing Our Mission
Mission statements are normally expressed in words. But yesterday I had the opportunity to articulate SpringHill’s mission through a drawing supplemented by words not used in our actual statement.
As you can see from the photo I’m no artist but my lack of talent didn’t diminish the power of this exercise. The power came in the challenge of thinking through how to communicate our mission in a drawing as opposed to the words of our statement. This 20 minute process provided me a different perspective on a mission we’ve had for decades.
During the act of illustrating I began to see the role the SpringHill Experience plays in the life of a young person in a different way. Having a mission statement that’s often referred to and memorized can lead to a bit of staleness – illustrating it made it fresh again.
Which led me to, once again, affirm the importance of our mission and the need to assure its continuing effectiveness.
The exercise also provides an alternative way to communicate our mission to our key constituency groups by providing them with a fresh perspective as well.
So on my “list of ideas we need to do” from this week with the Chicago 7 (a peer learning group of CEO’s from similar camps) I’ve added “#15. Have our marketing team create a quality illustration of our mission.”
By the way our peer learning group’s meeting this week’s at the very cool The Leadership Studio at Muskoka Woods in Ontario Canada. It’s CEO and a close friend, John McAuley, is a part of our group and facilitating our time together. If you and your organization need a place for a retreat where you can do some great work you need to check out The Leadership Studio. I guarantee you’ll come back with more than just a drawing of your mission statement.
