Posts tagged ‘SpringHill’
I was recently asked to provide 3-5 “Things You Should Know” on the topic of “Leadership: Vision, Mission, Values & Strategic Planning” for our industry’s trade magazine. Below is what I provided. Let me know if you have something to add.
Leadership and strategic thinking isn’t about having all the answers, it’s, at the core, asking the right questions and then leading a team or organization to discover the best answers. And these answers are critical because it’s around them that a leader builds unity, community, focus and ultimately success.
The following six groups of questions are the most foundational and strategic questions a leader can ask and then help their team or organization answer:
- Why do we exist? What purpose do we fulfill, what difference do we make in the world? If we ceased to exist, what hole would be left? The answer to these questions is typically expressed in a purpose or mission statement.
- What’s most important to us? What are we most deeply passionate about and willing to sacrifice and suffer for? The answer to these questions is stated as an organization’s core values.
- What do we believe to be true? What is it about the world we’re most sure of? What’s true even though we may not like it? The answer to these questions is typically written in a statement of faith or a confession.
- What do we want to become? When we look into the future who and what kind of team or organization do we want to be? What are the kinds of things we’d want others to say about us? Answering these questions will lead to creating a shared vision of your future.
- What do we want to accomplish? 5, 10, 20 years from now, when we look back, how will we know we’ve been successful? What will be the key indicator that we faithfully fulfilled our mission and vision? A Big Hairy Audacious God Goal (BHAGG) answers these questions.
- What makes us distinct? What are the defining characteristics that make us stand out from other similar organizations? How do those outside our organization or team describe the work we do or service we provide? When you answer these questions you’ve articulated your brand promise (in organizations with a Christian mission – it’s often called a philosophy of ministry).
So a leader’s first task is to ask these foundational questions then second, lead their teams to discovering the answers. When these first two tasks are accomplished the leader’s job isn’t finished. The final, unending task of the leader is to teach, remind, highlight, reinforce, and be the biggest communicator and cheerleader of these answers to every stakeholder of the organization. This is the primary task of the leader and one that needs to happen every day, all the time; it’s what makes a leader a leader, and one that makes organizations great.
Recently I was at an automotive service business run by a past SpringHill camper. When I picked up my car I asked this SpringHill alum for a tour of his business. You see I was not only interested in learning about his business but more importantly I wanted to get a glimpse into the life of one of our past campers.
After the tour we stood in the middle of his shop floor and talked about his life as a young entrepreneur. Our conversation drifted to SpringHill and reminiscing about those summers when his parents would drop he and his brothers off at camp. As we shared those memories together I could see his eyes lighting up. That’s when he said –
“It’s funny you’re here and we’re talking about camp because I was just recently thinking about my camp experiences. It’s become clear to me just how important they were in my development as a person. I was a shy, quiet kid. But at camp I gained confidence to interact with others and build positive relationships.”
Hearing him say this while sitting in the middle of his impressive business, brought to life the reality I’ve built my vocation on – that summer camp is an incredibly spiritual, emotional, and social building experience. Camp is one of those milestone moments where people’s live’s takes a quantum step forward.
And this is why SpringHill is so committed to creating life-transforming summer camp experiences. We see no other short-term experience in the world that provides young people such a life-long payback than attending summer camp. If there were, trust me, SpringHill would offer it in a New York minute. But there just isn’t. There’s no other experience that provides the breath and depth of personal, long-term growth than summer camp.
Which means there is no better short-term investment with such a life-long payback that a person can make for the child they love then sending them to camp this summer.
I’m not big on job titles. To me they’re an organizational necessary evil. But sometimes getting a job title or classification right is important because they often communicate very powerful messages.
Since SpringHill’s first summer in 1969, the people we hired to work with kids and assist in running summer camp were simply called summer staff. It’s a practical title since these people joined our staff team and worked for the summer. But the issue is, like so many titles in the world, it doesn’t do justice to the actual work these people do. It doesn’t come close to communicating the critical roles, responsibilities and impact these people have on the lives of literally 10,000’s of young people every summer.
These important team members provide the moment by moment, hour by hour, day by day leadership required to provide campers with safe, exciting, memorable and life transforming experiences. Every person on our summer team leads. They may lead a group of campers or lead their peers or lead exciting activities and thoughtful programs, but every one of them leads. And every one of them also leads in the most powerful way a person can lead – through their example, by living in a way that when young people see them, they see Christ.
As you can see this job has significantly more responsibility than the title summer staff implies. The people who have these jobs are more than just staff, they are leaders, all 1200 of them.
So, in light of this reality, during summer staff training (in the future to be called leader training) I announced that we would no longer refer to them as summer staff, but instead, from this point forward they would be known as summer leaders. It’s a title that is worthy of the work these committed people do.
Over the years, it seems, the holiday season has become the shopping season with Black Friday and Cyber Monday matching Thanksgiving for our attention. But recently there has been a movement to bring our collective attention back to the holidays and more importantly to the spirit of season – thanksgiving, celebration and especially giving.
Following the shopping feast that is Thanksgiving weekend, Tuesday has officially become Giving Tuesday. It’s a day set aside for people around the world to give back, to contribute to those people and not-for-profit organizations that exist to serve others and better the world. Giving Tuesday builds on and expands the Christmas tradition of giving gifts to friends and family by encouraging us to give gifts which benefit people we may not know.
Now if you’re convinced that Giving Tuesday represents the right focus of our holiday season let me encourage you to donate to your favorite not-for-profit or ministry. If you’re not sure where you should give let me give you two places your gift will benefit kids. First, is the ministry I work for – SpringHill (click here) and the second, the Christian Camp and Conference Association’s Corner of the Fields camper scholarship fund (click here). By supporting organizations that work with kids you’re helping to build their future and the future of our world.
So please consider expanding the Thanksgiving weekend one more day beyond Cyber Monday and make Giving Tuesday a new tradition in your family.
“Seek first to understand, then to be understood” is the fifth of Stephen Covey’s 7 Habits of Highly Effective People. The opposite of this habit is simply not listening to others. And not listening to others is the third of seven behaviors that often causes a person to lose their job at organizations like SpringHill.
Not listening to others, like the other 6 behaviors that lead to people losing their jobs, is rooted in arrogance or its sister self-righteousness. Because when a person believes they know more than anyone else they conclude there’s nothing to learn from others.
Now not listening to others usually takes on one of two different forms.
The first is when a person does all the talking (because if you know everything there is to know then you assume everyone else will want to hear what you have to say). Doing all the talking and assuming that others want to know what you think is the epitome of self-centeredness and the opposite of being other-focused.
The second form of not listening is simply not asking questions or taking the initiative to seek out what others know or have to say. Real listening, listening that actively seeks to understand another person requires asking good and meaningful questions. Asking questions also keeps us humble and from slipping out of reality and into self-delusion.
Think about it, have you ever had a conversation or a relationship with someone where they did all the talking or never asked your thoughts or sought to get to know you? For me the message is the other person doesn’t believe I have anything of value to contribute. Or even worst, I begin to wonder if I have any value personally in their eyes. Either way, not listening to others slowly but surely erodes a relationship, and wearing out a relationship will always lead to wearing out one’s welcome in an organization.