Leadership,  Living as a Leader,  Organizational Leadership,  SpringHill Experiences

Paying Attention to the Details

Keith Rudge and Neil Hubers

One of the things I love about our Indiana camp Site Team is their incredible attention to detail. Keith Rudge our Site Director, his right hand man Neil Hubers and their team of staff and volunteers make attention to the details a significant goal in all their work. As campers, parents and guests visit our Indiana camp they experience this attention to detail in such things as the care of the grounds, the freshly stained decks and walk ways, and the well thought out safety and security procedures.

Attention to details is important part of the SpringHill Experience because our goal is always to be professional. This means we plan, we implement, we measure and we evaluate every experience as to whether we exceeded people’s expectations. And one of the best ways to exceed expectations is in the attention to the details, because people notice the details. And it’s in the details that people judge the thoughtfulness and quality of our work.

And the amazing reality about attention to detail is this – it doesn’t cost the organization any more to pay to attention to them. Because paying attention to the details is more about habits than money, more a commitment than a skill, more a practice than theory. All of which means there’s no excuse for neglecting the details.

This value of exceeding expectations by paying attention to the details goes back to the earliest days of SpringHill when Enoch Olson, our Founding Director, made sure every detail was just right before guests arrived at camp, including such things as having every sidewalk swept perfectly clean.

But the most important reason paying attention to the details is so critical in our work is because we know that if we can demonstrate to parents our trustworthiness in the details, then they’ll trust us with the most important things – caring for their children.


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