Creating Memorable Learning Experiences – Part 1
Over the past couple of weeks I’ve been involved with educational opportunities both as a participant and as an educator, including giving a seminar at the Christian Camping and Conference Association (3CA) national conference. As I prepared for this seminar I often referred to four very simple things I learned back when I did corporate training, four factors that help participants remember what they’ve learned.- Participant Centered – This is the foundational factor. The participants are always more important than content. Without their motivation to learn it doesn’t matter how good the material is. So it’s a must that the both the content and the delivery be built around what works best for the participants.
- Hearing – People remember more when they hear it spoken, whether it’s through another participant, the teacher, a video. It’s essential that participants hear the most important content.
- Seeing – Memory goes up significantly if participants can also see the content. This is why training so often uses such tools as PowerPoint and Keynote. When people both hear and see the key content, the likelihood of retention jumps up.
- Doing – But the one factor that can make training unforgettable is assuring participants can do something with the content they’re learning. It can be as simple as providing handouts with blanks to be filled in off the visual presentation, to creating actual exercises that show and teach the key content to be learned. The more participants do the more they’ll remember.
By assuring these four factors are a part of any training experience will make it better, more interesting and, most importantly, more memorable.
This is part one of two posts about making the most out of training and education.
“Does Your Dad Work Here for the Money?”
One Saturday this fall my son Mitch walked over to the SpringHill gym to shoot some hoops. That weekend, like most weekends, we had a few hundred guests attending retreats. As Mitch was shooting around one of our guests, an older gentleman, came over to Mitch and struck up a conversation.The man asked Mitch some pretty straight forward questions like “are you a Christian?” And “do you have a Bible and do you read it?” Though the questions took Mitch back a bit, he answered each question affirmatively.
Then the gentleman changed directions and asked Mitch about his parents. In answering these questions Mitch told him I was the President of SpringHill.
To which the man responded “Does your dad work here for the money?”
Though Mitch thought it was a strange question he answered “no I don’t think so”.
Now you may be wondering if this question bothered me because it implies my motives for working at SpringHill are less than noble. But truth is, as I explained to Mitch, I wasn’t offended at all, instead I was actually thankful to be asked such an important question.
Why? Because it’s a question we should always ask of ourselves, or be willing to be asked by others. You see, there’s really nothing that can go adrift faster, and with more stealth, than our motives. And it’s only by being asked the straight up question “what’s your (my) motive” that we can begin the healthy process of checking, and if necessary, correcting the reasons behind what we do.
And, in the best of all worlds, not only would our actions be noble, but our motives behind those actions would be noble as well.
The Necessity of “Connecting One’s Voice to One’s Touch”
In my last post about being an organizational culture bearer I quoted Max De Pree from his book Leadership Jazz. I now share the context of that quote because I believe it provides weight to De Pree’s quote as well as a deeper understanding of what it means to be a culture bearer.“Esther, my wife, and I have a granddaughter named Zoe, the Greek word for ‘life’. She was born prematurely and weighed one pound, seven ounces, so small that my wedding band could slide up her arm to her shoulder. The neonatologist who first examined her told us that she had a 5 to 10 percent chance of living three days. When Esther and I scrubbed up for our first visit and saw Zoe in her isolette in the neonatal intensive care unit, she had two IV’s in her naval, one in her foot, a monitor on each side of her chest, and a respirator tube and a feeding tube in her mouth.
To complicate matters, Zoe’s biological father had jumped ship the month before Zoe was born. Realizing this, a wise and caring nurse named Ruth gave me instructions. ‘For the next several months, at least, you’re the surrogate father. I want you to come to the hospital every day to visit Zoe, and when you come, I would like you to rub her body and her legs and arms with the tip of your finger. While you’re caressing her, you should tell her over and over how much you love her, because she has to be able to connect your voice to your touch.’
Ruth was doing exactly the right thing on Zoe’s behalf (and, of course, on my behalf as well), and without realizing it she was giving me one of the best possible descriptions of the work of the leader. At the core of becoming a leader is the need always to connect one’s voice and one’s touch.”
“Connecting One’s Voice to One’s Touch”
“At the core of becoming a leader is the need always to connect one’s voice to one’s touch” Max De Pree in Leadership JazzWithin any group of people, whether it is a friendship, marriage, family, or organization, holding shared values, a common purpose, and set of beliefs creates meaningful, enduring, and influential relationships. Without these commonalities, relationships become superficial, temporary and incapable of making a significant difference in the lives of the people in the relationship, or to others in the world.
So how does a family, team or an organization achieve a unified commitment to such important issues? Ultimately it’s through leadership.
After Mark Olson hired me to replace him as Director of our Michigan overnight camp I asked him what his expectations were for me. He simply said “maintain our culture”. In other words my job was to not only assure that our core values, mission and beliefs were never compromised but that they were also reinforced and advanced. Mark understood the absolute importance of a leader’s role in creating this kind of organizational clarity and commitment.
Today, at SpringHill, we call leaders who do this “Culture Bearers”. And being a Culture Bearer isn’t just a philosophical ideal disconnected from the real work of our staff. Instead being a culture bearer, I believe, may be the most important personal quality a leader at SpringHill must demonstrate.
Why?
Because it’s only through leaders fully and visibly living out SpringHill’s mission, values and beliefs, in other words “connecting our voice to our touch”, that these important truths become baked into our culture. And as they’ve become baked into our culture, I believe it’s given SpringHill a true opportunity to make a significant and enduring difference in the lives of young people.
This is the final post of 14 in a series of about what it takes to be successful at SpringHill.
Working in the “Fog of War”
We live in a less than perfect world, and in this world we have less than perfect eyesight. This reality creates frustration for people looking for certainty, clarity, and predictability. Now most of us desire certainty, clarity and predictability because it makes life less complex, decision-making easier, and judgment sounder. But we rarely have this luxury. More often than not, we live and work in the “fog of war.”The trick then is to be both willing and able to effectively deal with complexity and ambiguity. As a matter of fact, I’ve become convinced that the ability to work effectively in the “fog of war” is a necessary quality leaders must possess today. The increasing speed of change at every level, from the family to society, from communities to nations, has nearly eliminated certainty, clarity, and predictability from our lives, and within organizations.
And SpringHill hasn’t been immune to this rapidly changing world, thus our staff recognizes the need to carry forth our mission in this “fog of war”. We call this ability simply “Resourcefulness”. Resourcefulness is being able to effectively work in complex and fast changing realities with less than perfect information. It’s the ability to lead others through the ambiguity, uncertainty, and chaos that so often marks the world in which we work.
And finally, and most importantly, it’s the ability to successfully carry forth our mission of communicating a timeless and changeless message to people that live in these rapidly changing days, and doing so without compromising this message or the God whose given it to us to share.
This is part 13 of 14 in a series of posts about what it takes to be successful at SpringHill.
Having the Resilience of Churchill
On June 4, 1940, during the early days of World War II, Winston Churchill made a powerful speech to the British Parliament where he articulated the British people’s resilience in the face of the Nazi onslaught.
“We shall go on to the end, we shall fight in France, we shall fight on the seas and oceans, we shall fight with growing confidence and growing strength in the air, we shall defend our Island, whatever the cost may be, we shall fight on the beaches, we shall fight on the landing grounds, we shall fight in the fields and in the streets, we shall fight in the hills; we shall never surrender…”
It was Churchill’s stubborn resilience, and his ability to communicate it to the British people, that set the tone for British’s willingness to stand up to the evil aggression of the Nazi’s and their allies. This personal quality of Winston Churchill is what we, at SpringHill, call “Professional Will”. Professional Will is the ability to face and fight through adversity, to overcome obstacles, and continue to work without giving up.
This personal quality is important for a SpringHill staffer because working at SpringHIll, like working for any organization, has its ups and downs. We’re an organization of people serving people, so there are difficulties and frustrations that need overcoming. In addition we acknowledge the fact that we work in a fallen and broken world which creates the necessity to be resilient. That’s why our staff, though not needing to be Churchill like, does need to demonstrate his Professional Will.
This is part 12 of 14 in a series of posts about what it takes to be successful at SpringHill.
Being Better Everyday than we were Yesterday
There’s a hard reality we need to accept, and it’s simply this – if something isn’t growing then it’s dying. There’s really no standing still. And by growing I mean getting better, progressing, moving forward, and by dying I mean things are slipping backwards in their usefulness or effectiveness. I know this to be true for myself, I’m either getting in better shape physically, emotionally and spiritually or I’m slowly in decline. I might ignore this reality but I can’t escape it.
But what’s true for us as individuals is also true for organizations, whether it’s a company, an educational institution, a local church, or a nation. Organizations are either moving forward or moving backward. And leadership is the key to which direction an organization will go.
That’s why one of the personal qualities and professional competencies needed by people who work for SpringHill is what we call “Continuous Improvement”. Now understand I’m not a big fan of buzz words especially when they’re code words for something else. But I like “Continuous Improvement” because it’s a phrase that says exactly what it means.
And it’s why we use this phrase to describe the personal quality someone needs to display, both in their personal life and in their work, to have long-term success at SpringHill. You see SpringHill wants to be an effective and an enduring organization, which means every day, SpringHill, needs to be better than it was yesterday. And for this to be a reality SpringHill’s staff also needs to, every day, be better than we were yesterday.
This is part 11 of 14 in a series of posts about what it takes to be successful at SpringHill.
Leading People at SpringHill
There’s no other topic more written about, talked about, and blogged about in the entire world than leadership. It’s discussed, dissected, theorized, and analyzed in just about every facet in our society whether it’s government, business, education, church, or home.Why? Because we believe that for any organization, from a family to the federal government, to be successful through making a positive difference in the world it needs leadership. Yet it’s also a term that’s used so much and in so many ways that people don’t always agree on exactly what it means, yet we all know it when we see it and know when it’s missing.
At SpringHill we’ve also identified “Leading People” as an essential personal quality and professional competency necessary for a person to have long-term success in our organization. To that end we’ve defined leadership at SpringHIll, including what it should look like, so we can move leadership out of the ambiguous into a more clarifying, and thus useful, description.
We see “Leading People” as requiring building and maintaining working relationships with those within and outside SpringHill. “Leading People” also requires excellent communication skills as well as building strong teams. Within this context a person needs to be able to effectively share responsibilities with others, then motivate and inspire them to be successful in those responsibilities by creating an environment where both individuals and teams succeed individually and together.
You see “Leading People” is so critically important at SpringHill because leadership is at the core of what we do when we create SpringHill Experiences (SHX’s). Because in every SHX we’re leading staff, including 100’s of summer staff, volunteers and, most importantly, our campers.
This is part 10 of 14 in a series of posts about what it takes to be successful at SpringHill.
Making Customers Feel Like Old Friends
You know it when you’ve interacted with a business or organization that has a serious focus on their customers and constituents. You feel as if you’ve interacted with someone who knows and understands you, your needs and wants. It’s almost like you’re an old friend. These are the organizations that you come back to over and over, and recommend to your family and friends.
These organizations have what we call at SpringHill a “Customer Focus”. And being customer focused isn’t just good for business; we believe its, plain and simple, the right way to treat people. Thus being “Customer Focused” is a critical quality all SpringHill staff must possess.
But we need to remember organizations are only customer focused if their employees and staff are customer focused, because it’s people who serve customers, design, build and deliver products and services, not organizations.
Now most of us know what “Customer Focus” looks like from the receiving end, but what does it look like from the giving end? What does a “Customer Focus” person do, how do they think, how is it expressed in their day-to-day work?
They dedicate themselves to exceeding customers’ expectations, which requires getting to know customers well enough to understand their expectations, needs, and wants. Then it’s using this knowledge to, not just meet expectations, but to do everything possible to exceed them, to surprise the customer, to make them feel like an old friend.
Finally, it’s important we understand who the customer is. It’s not just those who pay for our services but anyone who depends on us within or outside our organization. In other words, we all have customers. Our goal then should be to exceed the expectations of all our customers, not just the “paying ones”. And when we embrace that we all have customers and thus all need to have “Customer Focus” we’re creating the kind of organization that will make an enduring impact on the lives of others.
This is part 9 of 14 in a series of posts about what it takes to be successful at SpringHill.
Leading Others in the Most Important Things
If you’ve ever had someone invest in your life by helping you grow spiritually, assisting you in navigating the treacherous places where the eternal intersects with the temporal then you know the absolute necessity of having these kinds of people apart of your life.
As I look back on my life I’ve had a number of people who’ve invested in me spiritually, people with names like Neil, Wayne, Mark, Jack, Terry, and Steve. They’re all people who’ve cared for me and wanted to see me grow in the most important ways.
So as one who received such investment, I’m motivated to do the same for others. It’s one of the reasons I’ve chosen to work for an organization like SpringHill, because SpringHill creates experiences that facilitate this kind of investment by adults in the lives of children. It’s also why one of the personal qualities and professional competencies a person needs to possess to make an enduring impact on the lives of others through their work at SpringHill is what we call “Spiritual Leadership.”
“Spiritual Leadership” is the ability to mentor others, to help them grow in their relationship with Jesus Christ, and ultimately guide them to a life that honors God and expands His Kingdom. Spiritual leadership takes on many forms and can be expressed in many ways, from the ability to lead small groups, to one on one counseling, or teaching before large audiences. Even though the context of “Spiritual Leadership” may differ, the outcome is the same, helping others better live out their faith in Christ.
This is why SpringHill needs people who demonstrate “Spiritual Leadership”, because it’s through spiritual leadership that our mission’s fulfilled and young lives transformed for eternity.
This is part 8 of 14 in a series of posts about what it takes to be successful at SpringHill.
