When Mission Statements Become Truly Mission
Our son Mitch is considering a career in the military so as part of his college exploration Denise and I took him for a visit to the United States Naval Academy. If you’ve ever visited one of the U.S. military academies you know just how impressive they are. They are full of tradition and pride, with a long history of developing young men and women who faithfully devote their lives to protecting our country.What I also found impressive about the USNA was its clear mission and their obvious commitment to it. As you might remember from previous posts, mission answers the key question “why does an organization exist?’ The USNA has answered this question by stating:
“The mission of the Naval Academy is to develop midshipmen morally, mentally, and physically; and to imbue them with the highest ideals of duty, honor and loyalty in order to graduate leaders who are dedicated to a career of Naval service and have the potential for future development in mind and character to assume the highest responsibilities of command, citizenship, and government.”
It’s crystal clear why the USNA exists by reading this statement.
But it’s not just having a clear and concise statement of mission that’s critical for an organization. Like the Naval Academy, it’s even more important that the entire organization’s centered on its mission, that every facet, every resource, every person’s aligned to the mission and committed to making it a reality.
As a matter of fact, as we experienced in our day visit to the USNA, any person who experiences an organization that’s committed to and aligned with its mission should be able to articulate the mission without ever reading their mission statement because it should ooze out of every part and person of the organization.
And when that happens, as it has at the USNA, a mission statement truly becomes a mission.
What’s Required to Lead Teams, Organizations and Movements
When it comes to leading others, whether it’s a team, an organization or even a movement, there are four areas that require leadership – an Organization’s Thinking, People, Resources, and Self.Let’s start with an Organization’s Thinking. Thinking is the way an organization sees the world and sees itself in the world, then through these lenses, develops a sense of what’s important, articulating its purpose and distinction as well as unity in its beliefs and aspirations.
Thus the leader’s job is to bring clarity to each of these culture defining attributes by asking the right questions and creating the best dialogue.The second area in which a leader must lead is People. People not only desire to be a part of something significant (as defined in an Organization’s Thinking) they want to know where they fit and what they can do to contribute to the organization’s success. An organizational leader’s job is to provide clear answers to these questions for the People they lead.
The third area of leadership is Resources. Resources include time, property, facilities, technology, money, intellectual properties, partnerships, and any other tools at the disposal of the organization for the purpose of advancing its mission. To lead an organization’s Resources requires setting clear priorities which maximum the use of these resources. It also requires continuously improving as well as assuring the growth of these resources so that the organization can achieve its vision.
Finally a leader must lead Self by assuring their own time, focus, and attention’s aligned with the Organization’s Thinking, People and Resources. There needs to be a clear and visible sense of consistency, one that’s seen by anyone associated with the organization, between the leader and these other three areas. This can only be accomplished with honest self-evaluation and frank input from others.
In my next post we’ll look at an approach to leadership that makes leading an Organization’s Thinking, its People, Resources and Self a reality.
Personal and Organizational Leadership and Why You Need Both
There’s an entire industry dedicated to helping people become leaders and much of it focuses on what I call Personal Leadership. Personal leadership encompasses those character traits and qualities a person needs to have to be an effective leader. This is especially true of the messages from authors and speakers who come at leadership through a Christian perspective.And it’s obvious why this is the case. Effective, world-changing leadership always begins with the leader. So it follows that helping people think and behave in a way conducive to being a leader is essential. We might even say it’s the first and most important step in leadership development.
Unfortunately leadership development gurus, and leaders themselves, too often stop with personal leadership. This happens because we believe that the most important thing is, well, the only thing. But unfortunately, this is rarely true in life or in leadership.
You see, people who want to be world-changing leaders, can and will only do so by leading others in the context of movements, teams, and organizations. And it’s in these contexts that a leader needs more than just personal leadership qualities. They need, what I call, Organizational Leadership
ability.Organizational Leadership includes those attitudes, perspectives and behaviors that move people from being a group of individuals to becoming a team, from being disorganized and unfocused to becoming aligned and disciplined, from doing a job to making a difference, and from just existing to changing the world.
What does it take to practice Organizational Leadership? It requires leading in four specific and integrated areas:
Organizational Thinking
People
Resources
Self
Each of these areas is critical to creating and leading teams, organizations and movements. In my next two posts I’ll outline their meaning and what it takes to lead in each.
Every Non-Profit’s Best Shot
When I coach basketball I tell players “a good shot may be the easiest one but not the best one, so work for the best shot”.And every once in a while I’ll hear a leader of a non – profit say “wouldn’t it be nice if we had one big donor who would cover all our needs so we won’t have to spend so much time fundraising?”
And I always reply, like I do with basketball players I’m coaching, “yes, that would be good and it would be easier, but it wouldn’t be the best shot you can take for your organization.”
And exactly what is the best shots for a not for profit organization to take?
First, it’s simply to have donors.
Second, is to have lots of donors.
And third, an even better shot is to need all those donors to achieve your mission and vision.
Why are these the best shots for a non – profit?
First, because, as Jesus said, “where’s one’s treasure is, so is one’s heart” (Mt 6:21). So if you want people’s hearts with your organization, you need a bit of their treasure.
Second, when people hearts are with your organization they’ll do more than just financially support you, they’ll volunteer, promote and endorse your work.
Thirdly, having many donors provides a broad level of accountability. With few donors, the accountability isn’t broad and the possibility exists that the accountability will not represent the interest of all those involved with the ministry.
Finally, being dependent on a large numbers of donors keeps an organization appropriately humble; open to input, and listening for opportunities to better serve.
So remember, don’t just take a good shot for your organization even if it’s an easy one, instead work for the best shot and your organization will benefit for years to come.
The One Ingredient Necessary for Any Team’s Success
Our exclusive IN Food Service Teams from the past 3 summers We’ve just hired a new Food Services Director for our Michigan overnight camp. Her name is Ann Marie and she moved here all the way from Texas. On her first night in Michigan she had dinner with Joel Hamilton, our Site Director, and her son in our New Frontiers Dining Hall. It was a Saturday night of one of our Winter Retreats.
And it just so happened that my wife Denise and I were also in the Dining Hall so we joined them for dinner where Ann Marie asked both Denise and I what we’d like to see in our Food Service program. I answered that I wanted people to brag about the food, the service, and entire dining experience.
My wife, on the other hand had the far better answer. She told Ann Marie, “I hope working in the Dining Hall becomes the most desirable job at SpringHill”
Why is Denise’s answer a far better one? Because accomplishing any great vision or achieving any big goal starts with having the right people. And the only way to have the right people is for the right people to want to be on your team. Which means you need to be the kind of organization that the right people want to work for.
And I know this is to be true, even in Food Service, because this is exactly what our Indiana overnight camp has accomplished over the last few years. Under the leadership of our Operations Director, Keith Rudge and his Food Service managers, working in our Indiana Food Service Department has become one of the most desirable jobs at camp. And the result has been an ever-increasing quality of food and better dining experience.
So after watching Joel, Ann Marie and her team work these past few weeks, I have no doubt they’ll exceed both Denise’s and my expectations and, more importantly, they’ll accomplish what our Indiana Food Service team has so beautifully accomplished over these past few years.
General Norman Schwarzkopf and My Office Chair
On December 28, 2012, retired General Norman Schwarzkopf died. In the early 1990’s General Schwarzkopf led coalition troops in Operation Desert Storm to free Kuwait from Iraqi invasion forces. Because of his plain speech, clarity of conviction, love for his soldiers, and his skilled work as a general, those under his command as well as the public, including me, admired, respected and loved “Stormin’ Norman”.
At the time of the war I was working for Steelcase, assigned to their wood furniture division. As American troops were preparing for war word spread throughout Steelcase that General Schwarzkopf’s staff, in putting together the General’s command center in Saudi Arabia, had bought up the inventory of Steelcase Breton chairs from a Saudi Steeclase dealer (a chair manufactured by our division).
This meant that “Stormin’ Norman” would be leading and directing the war against Iraq sitting in one of our chairs.
It also meant, because I too had a Breton chair in my office, I now sat, and led, from the same chair as General Schwarzkopf. So as strange as it sounds, sitting in the same chair of this great American general inspired me. I somehow believed that if General Schwarzkopf could lead from a Breton chair, then so could I.
As a result I never gave up that chair. When I left Steelcase I asked if I could take it with me. They kindly gave it to me as a gift. And ever since then that Breton chair has traveled with me to every assignment and office I’ve been in, including the past 15 years at SpringHill.
Now I believe God loves irony. He uses it to make us stop and think. Which He did once again because, within a week of General Schwarzkopf’s death, my beloved Breton chair broke, sadly the chair literally snapped off its base.
But this irony has given me a reason to pause and reflect on this great leader, reminding me of my continue responsibility to speak plainly, have clarity of conviction, love my “troops”, and to plan and lead our team in a way that ends in victory.
A Needed Perspective Adjustment
On New Year’s Eve I talk on the phone with a long time mentor and friend, Neil Atkinson. When I was in high school, Neil was my Young Life leader and was instrumental in my becoming a Christian. After college, Neil prepared Denise and I to become Young Life leaders. Later when Neil left Grand Rapids to become a regional director for Young Life in Kansas City, he and I continued to stay connected.Throughout my life, in every context my relationship with Neil took, he’s always said something that I’ve needed to hear, often when it’s been unlooked-for, as it was on New Year’s Eve.
As we were sharing with each other how 2012 had gone, Neil mentioned that he turned 70 and I responded by telling him I turned 50. As we marveled at how old we’ve become I told Neil that turning 50 was harder than I expected because I felt that I had crossed the half-way point in my productive life.
That’s when he delivered one of his unexpected perspective adjustments that I needed.
Neil said
“Let me tell you something that’s absolutely true, the next 10 years of your life will be your very best. You see you’ve come to a place where you possess the highest combination of both energy and wisdom that you’ll ever have. The next 10 years will be your most productive yet.”
So, though it may be true that I’m over half-way through my life, I realized, to great joy, that I may not have yet reached the half-way point in my potential contribution to this world and to Christ’s Kingdom. So once again Neil, thank you.
The Necessity of “Connecting One’s Voice to One’s Touch”
In my last post about being an organizational culture bearer I quoted Max De Pree from his book Leadership Jazz. I now share the context of that quote because I believe it provides weight to De Pree’s quote as well as a deeper understanding of what it means to be a culture bearer.“Esther, my wife, and I have a granddaughter named Zoe, the Greek word for ‘life’. She was born prematurely and weighed one pound, seven ounces, so small that my wedding band could slide up her arm to her shoulder. The neonatologist who first examined her told us that she had a 5 to 10 percent chance of living three days. When Esther and I scrubbed up for our first visit and saw Zoe in her isolette in the neonatal intensive care unit, she had two IV’s in her naval, one in her foot, a monitor on each side of her chest, and a respirator tube and a feeding tube in her mouth.
To complicate matters, Zoe’s biological father had jumped ship the month before Zoe was born. Realizing this, a wise and caring nurse named Ruth gave me instructions. ‘For the next several months, at least, you’re the surrogate father. I want you to come to the hospital every day to visit Zoe, and when you come, I would like you to rub her body and her legs and arms with the tip of your finger. While you’re caressing her, you should tell her over and over how much you love her, because she has to be able to connect your voice to your touch.’
Ruth was doing exactly the right thing on Zoe’s behalf (and, of course, on my behalf as well), and without realizing it she was giving me one of the best possible descriptions of the work of the leader. At the core of becoming a leader is the need always to connect one’s voice and one’s touch.”
“Connecting One’s Voice to One’s Touch”
“At the core of becoming a leader is the need always to connect one’s voice to one’s touch” Max De Pree in Leadership JazzWithin any group of people, whether it is a friendship, marriage, family, or organization, holding shared values, a common purpose, and set of beliefs creates meaningful, enduring, and influential relationships. Without these commonalities, relationships become superficial, temporary and incapable of making a significant difference in the lives of the people in the relationship, or to others in the world.
So how does a family, team or an organization achieve a unified commitment to such important issues? Ultimately it’s through leadership.
After Mark Olson hired me to replace him as Director of our Michigan overnight camp I asked him what his expectations were for me. He simply said “maintain our culture”. In other words my job was to not only assure that our core values, mission and beliefs were never compromised but that they were also reinforced and advanced. Mark understood the absolute importance of a leader’s role in creating this kind of organizational clarity and commitment.
Today, at SpringHill, we call leaders who do this “Culture Bearers”. And being a Culture Bearer isn’t just a philosophical ideal disconnected from the real work of our staff. Instead being a culture bearer, I believe, may be the most important personal quality a leader at SpringHill must demonstrate.
Why?
Because it’s only through leaders fully and visibly living out SpringHill’s mission, values and beliefs, in other words “connecting our voice to our touch”, that these important truths become baked into our culture. And as they’ve become baked into our culture, I believe it’s given SpringHill a true opportunity to make a significant and enduring difference in the lives of young people.
This is the final post of 14 in a series of about what it takes to be successful at SpringHill.
Working in the “Fog of War”
We live in a less than perfect world, and in this world we have less than perfect eyesight. This reality creates frustration for people looking for certainty, clarity, and predictability. Now most of us desire certainty, clarity and predictability because it makes life less complex, decision-making easier, and judgment sounder. But we rarely have this luxury. More often than not, we live and work in the “fog of war.”The trick then is to be both willing and able to effectively deal with complexity and ambiguity. As a matter of fact, I’ve become convinced that the ability to work effectively in the “fog of war” is a necessary quality leaders must possess today. The increasing speed of change at every level, from the family to society, from communities to nations, has nearly eliminated certainty, clarity, and predictability from our lives, and within organizations.
And SpringHill hasn’t been immune to this rapidly changing world, thus our staff recognizes the need to carry forth our mission in this “fog of war”. We call this ability simply “Resourcefulness”. Resourcefulness is being able to effectively work in complex and fast changing realities with less than perfect information. It’s the ability to lead others through the ambiguity, uncertainty, and chaos that so often marks the world in which we work.
And finally, and most importantly, it’s the ability to successfully carry forth our mission of communicating a timeless and changeless message to people that live in these rapidly changing days, and doing so without compromising this message or the God whose given it to us to share.
This is part 13 of 14 in a series of posts about what it takes to be successful at SpringHill.
