The Reality about Time
As I mentioned in previous posts, springtime at SpringHill is absolutely our busiest time of year as we prepare for summer camp and the 1000’s of campers we’ll serve in the next 3 months. So time is always at forefront of my mind during this season. I find myself asking – “how can I make more time to do all the things I want and need to do in the weeks ahead?”
The problem with this question is it’s usually being asked by an exhausted and fuzzy thinking person (me). It assumes that we can “make time”. But the hard truth is we can’t create time, only God can do that. The best we can do is to care for the time God has given us as a gift.
But what’s even harder to face than the fact that we can’t “make time” is the stubborn truth that we’re actually losing time. The most time we ever have in our entire life is the moment we’re born. From that minute forward, day by day, moment by moment, we’re using up our time, like water flowing from a well.
It’s these dual realities – we can’t create time but instead we’re actually losing it – that should create a sense of urgency and purpose in how we use the time given us. It means we absolutely have to be careful and intentional in how we spend every single moment of time we have left.
I’ve found the better question to ask myself during these moments of too much to do in too little time to do it is “what’s really important now and in the long run?” The answer always frees up time because it points to the best place to spend my dwindling moments.
What Has Eternal Value? By Mark Olson
Lisa and Mark Olson, 1984 In remembrance of Mark Olson, past President of SpringHill on what today, May 20, would have been his 54th birthday, below is one of his last published letters.
“Smiles are the outer representation of the long-term impact camping has on kids.”
I will never forget hearing the doctor tell me “this [disease] goes quickly. If you do not get treated soon, you could die within the next four months.” Over the next few weeks, while determining the best course of treatment and emotionally preparing for the road ahead, I also reflected upon how I have spent the time given to me. Inevitably, the question arises, “what of my life has eternal value?”
My initial response was to create two mental columns, one with the heading “eternal” and the other “temporal.” I then tried to distinguish those parts of my life that had eternal value and those which did not. This proved to be a difficult and basically unhelpful exercise.
Upon later reflection, I also found this approach contrary to what Scripture teaches. At the core, creating columns to dichotomize our existence is rooted in the type of thinking that John addresses in the first chapter of his first epistle. “The one who existed from the beginning is the one we have heard and seen. We saw him with our own eyes and touched him with our own hands. He is Jesus Christ, the Word of life.” (I John 1:1). John was addressing dualistic thinking in which people persisted in dividing the components of their lives into that which is spiritual and that which is not.
In our vernacular we use the term “spiritual” to refer to that which is most important. We often attach great eternal value to activities such as leading a bible study, preaching a message, working at a Christian organization for “God’s purposes,” etc.
From my present vantage point (that is, struggling with a life threatening disease), I have come to believe that the faithful execution of the most menial duties of life will, in the end, have the greatest eternal value. Washing dishes with my wife will have a value that extends into eternity. Going fishing with my sons while listening and chatting about the realities of being a first and fourth grader will have a value that extends into eternity. Going to my daughter’s dance recital has a value that extends into eternity. Going to breakfast with a group of guys on a regular basis, getting to know them while they learn to know me, has a value that will extend into eternity.
Eternal value can never be defined by simply listing those things that are perceived as spiritual and those that are not. The “Word of Life” was something handled, touched, and seen. So, that which has eternal value is anything that is done in a spirit of faithfulness and service to our God. We demonstrate our faithfulness, gratitude, and love to Him by being faithful, grateful, and loving to Him as a husband is to be toward his wife by following through in the seemingly mundane and “earthly” aspects of our life. I believe this is what Jesus meant when he so closely links love with obedience – “If you love me, obey my commandments.” (John 14:15)
It is within this context that I have come to believe that everything we do to bring glory to ourselves has temporary value. This brings us back to the very first commandment, “Do not worship any other gods beside me.” Anything we do with the purpose of bring glory to ourselves (whether it be a basketball game, a business deal, a makeover, or academic excellence) is simply a form of idolatry. Everything we do with the purpose of bringing glory to God is worship of the only true God. As a friend once told me, there is a god someplace in everyone’s life.
Furthermore, this journey has confirmed for me the value and the importance of camp experiences like SpringHill and InPursuit in the life of a child. At camp a child goes through the day with a counselor, a friend, a role model. This counselor is reminded constantly that they are here to serve and to be “Jesus” for a child who may never have the opportunity to see Him again. They go to the archery range, climb a tower, go to the craft shop, eat a meal, ride a zipline, canoe in the lake, have a campfire, go to ‘club,’ sleep in a teepee, while the counselor bears testimony to who Jesus is by serving and loving the child in the midst of daily activity.
Because of this relationship, the counselor has a “voice” in which they can share in word and action the “good news.” As a result, the child experiences the love of Jesus and may respond by placing their trust in Him to remove their sin so that they can know their Creator who loves them dearly. A life is changed for eternity.
It is because of this I have very few regrets. I would not have changed my involvement at SpringHill and InPursuit, which continues to be a very rewarding way to serve my Savior. When I walk away from this disease, though, I will aspire to do less of that which is seemingly spiritual, and do more of that which is seemingly temporal but in the end has great eternal value. I will spend more time fishing with my sons and friends, take the girls to the golf course, and listen more carefully to the person with whom I am sharing a conversation.
Also in honor of Mark we have a limited number of copies of Brennan Manning’s book Ruthless Trust – A Ragamuffin’s Path to God (one of Mark’s favorite authors) I’ll send a copy to anyone who subscribes to my blog while the supply lasts. If you’re already a subscriber and would also like a copy let me know and I’ll send you one as well.
What Inspires “New and Improved”!
People often say that they can’t wait to return to SpringHill to see what’s new and improved. We’ve developed a reputation for not sitting comfortably on the current state of our properties, facilities, activities and programs. So people come to our camps with anticipation.
I believe this is true because SpringHill staff live with two types of dissatisfactions. The first is we continue to have that artist’s “dissatisfaction with the present” that we inherited from our Founding Director, Enoch Olson. It’s that God-given desire to create, with the belief that there’s always room for something new that will add more beauty to the present.
The other dissatisfaction, which I’ll admit may be more closely related to the first one than I’m acknowledging, is the dissatisfaction that comes from always wanting things better, more exciting, bigger and faster. It’s driven by our desire to “wow” our campers and guests the second and third time they’re at camp, not just the first.
It’s also why I looked forward, with anticipation, to visiting our camp in Indiana last week. It’s been a few months since I last visited, and I knew there’s been a lot of good work being done by our team, all inspired by these two dissatisfactions. And I wasn’t disappointed.
I saw the improved dining hall and large group meeting area with its better acoustics and stage. Also one of our campers’ favorite activities, the “Party Barge”, went through a major renovation. Then our team’s added a giant’s swing that will propel campers high into the sky, and finally, though maybe not as exciting but just as important, we’ve added electricity to all our cabins.
So I left camp confident that our campers will not be disappointed, just as I wasn’t, when they return this summer, and see what’s new and improved.
Eat Mor Chikin – Family Owned Corporations
Last week I had an experience that momentary carried me back to my first job out of college, working for Steelcase, Inc. in Grand Rapids, MI.The moment of déjà vu came on a tour of the Chick-fil-A headquarters in Atlanta, GA that our peer learning group, the Chicago 7, had the opportunity to take.
It happened because, like Steelcase back in the 1980’s:
It obvious Chick-fil-A’s corporate office and its employees clearly show the values and mission of the company.
That Chick-fil-A is also on a fast track of growth in terms of sales, stores and markets.
And Chick-fil-A places a high value on its employees and store operators. For example, Chick-fil-A encourages its employees to use, free of charge and during working hours, the on-site health and fitness center, and provides all employees free meals in the corporate dining room (I had grilled tuna).
But I as I listened to our tour guide, Andrea Lee, talk about the company and its leadership, that’s when my déjà vu was strongest.
You see, Chick-fil-A, like Steelcase’s first 75 years, is family owned and family lead. The Cathy family believes their company’s purpose is something more significant than just a return on stockholder’s equity. It’s clear they believe Chick-fil-A can and should improve the lives of its employees, store operating partners, the communities it operates in, and of course its customers. It seems chicken is just a means to a greater end – that end being inspired people, stronger families, better communities and ultimately – glory to God.
It’s a vision, I have no doubt, if held to, will continue to bring great returns on investment, not just to the stockholders, but more importantly to all the lives Chick-fil-A touches. And it’s a vision worth emulating.
Order S. Truett Cathy’s book here.
When Plan B is really the A Plan
Over the last couple of months our two oldest children, MD and Christina, have experienced the disappointment of being turned down for college jobs they really wanted. In walking with them through this process my wife Denise shared her own disappointment concerning a job she applied for in college.During Denise’s sophomore year she decided she didn’t want to go back to her old summer job at the local K-Mart. Her A Plan was to stay on campus and become an orientation mentor for incoming students. It was a highly sought after job. But in spite of the competition Denise applied and went through the entire process before being told she would be an alternate.
Disappointed, Denise turned to her Plan B, which was to apply for a job as a counselor at a Christian camp near Evart, MI. Her good friend, Jodi Urban Blanchard, had been both a camper and a summer staffer and raved about the camp. So when Denise received the offer for the job by the program director, Mike Hollenbeck, she took it.
Well, you know the rest of the story. The camp was SpringHill, and it was during this summer that Denise and I fell in love with SpringHill and became good friends with Mark Olson (we were dating at the time so I’d come visit on her day off).
It was through our friendship with Mark that we continued our involvement with SpringHill, first as ambassadors and donors, then eventually, in 1998, going on full-time staff.
With hindsight we clearly see how God used this disappointment in Denise’s life to lead us to the place He wanted us to be and to do the things He planned for us to do. It was this lesson that she shared with MD and Christina – “God has a better plan for you, though you might not see it now, one day you may be able to look back and see your B Plan was really God’s A Plan.”
The Power of Camp
When I was in Indianapolis last week I stayed at the Marriott SpringHill Suites (what other hotel would a SpringHill staffer stay at?).
Upon arrival two Marriott staff greeted me at the front desk. I happen to be wearing a SpringHill fleece and the staff looked at me inquisitively and asked “are you with SpringHill Suites?” Of course this provided an opportunity to share about the “other” SpringHill. After a brief description, one of the staff had this dreamy look in her eyes which caused me to ask “have you been to camp?”
She answered “I went to camp when I was young and it was one of the best times in my entire life.” So, of course, I asked “which camp did you go to?” She thought about it for a moment and said “you know I don’t remember, I just remember I loved it.”
As I went to my room I thought about this woman’s camp experience. It was so powerful that being reminded of it put her in a state of reliving the experience right there in the hotel lobby. It was obvious her camp experience was even more important than the camp itself.
Later I went back to the lobby so I could ask her a follow-up question. I wanted to know what made an experience so memorable that a person would even forget the name of the place it occurred. When I found her I asked “what made camp one of the best times in your life?”
She quickly answered “I loved sitting around the camp fire singing, being with people who have become some of my closest friends, and the spiritual impact it had on me and others.”
This woman experienced the Power of Camp – memorable experiences, lifelong relationships and transformational spiritual moments. It’s these stories that fuel the passion of SpringHill Camp staff and the staff of 100’s of other Christian camps around the country to, every summer, provide “one of the best experiences in life” for literally 100,000’s of kids and families.
To learn more about the Power of Camp click here.
One Step Closer to Dunking a Basketball
Our son Mitch just told my wife and I that he dunked a dodge ball for the first time yesterday. Dunking a basketball has been a goal of Mitch’s and yesterday’s feat was tangible evidence of his progress towards reaching his goal.
He was proud of his accomplishment because, as he said, “it takes lots of small steps to accomplish a goal and yesterday was one of those steps in me dunking a basketball.” Our 16-year-old understands a powerful reality about reaching goals – if we want to accomplish a difficult task or reach a challenging destination we need to break it down into achievable steps and patiently work our way through those steps.
This process of breaking down a goal, task or project into smaller steps does a number of important things that increases the odds we’ll reach our desired end.
First, it forces us to think through, plan and count the cost of all that needs to be done to ultimately accomplish a goal. Mitch knows there’s more work to be done if he’s ever going to compete in a slam dunk contest.
Second, if we ultimately don’t achieve our goal, we have the consolation of having improved and being in a better place than we were before we started. Yesterday Mitch jumped higher than ever before.
Finally, and maybe the best reason for breaking down our goals into manageable steps, is it creates many opportunities for small victories which give us confidence and motivation to keep going forward. Dunking a dodge ball is a small victory and it fired Mitch up to keep moving along his journey to achieving his goal of dunking a basketball.
What goal do you have that would become more achievable if you broke it down into smaller steps?
The Huddle and the Scoreboard
Every football team develops a plan for each game. The game plan informs the coaches which plays to call and the huddle is the “meeting” where this decision’s communicated to the players. The scoreboard informs the coaches, players (and fans) just how good the game plan is and how well it’s being executed. Based on the scoreboard, coaches and players make mid game adjustments.
Many organizations have implemented their own version of a huddle and scoreboard to help their teams “win” their game. SpringHill is into its second year of its weekly huddle and scoreboard. Both have helped our team quickly see the score, make the necessary adjustments and then “win the game”. It’s not a stretch to say that both the scoreboard and huddle are two contributing factors as to why SpringHill had its biggest year in its history.
Our huddle is open to all staff but the official “players” are members of our management team who have the responsibility to record the “stats” in the scoreboard and report them in the huddle. Our scoreboard includes the following statistical categories, measured against stated goals:
Camper Experience including spiritual impact, Net Promoter Score (NPS) and safety
Camper registration
Fundraising
Finances
After the huddle each manager reviews the “stats” with their own teams, so within a few days the entire SpringHill team knows the current “score” and can make adjustments in their game plans. We’ve added another tool in 2012 – a bi-weekly Huddle Report that’s emailed to all staff and summarizes the huddle, the scorecard and other important information our team needs.
We used three books in designing the SpringHill huddle and scoreboard – The Rockefeller Habits, Death by Meeting and The Great Game of Business. Each provided great perspective and input.
At SpringHill, we like to keep score, and we like to win, and the SpringHill huddle and scoreboard helps us do both.
Defining “Best”
In my last post I addressed SpringHill’s goal of having the best team by being an organization that the best people want to be a part of. But as I’ve thought about the word best and how it’s commonly used I may have misrepresented our goals. So let me clarify.
The word best typically implies comparison. To be the best means you’re better than everyone else. That’s not what we mean at SpringHill when we talk about being the best.
When say we want to be the best team we simply mean we want to be effective in fulfilling our mission and achieving our goals and doing it consistent with our core values. In other words being the best means we are faithfully delivering on God’s calling for us and doing so in the way that honors Him.
This is also same the spirit in which we use the word best when applying it to people. It’s not our goal to have the “number one” person in a particular field or profession on our team. Instead our goal is to have the right person. We use the language in Jim Collins’ book Good to Great where he says “great organizations have the right people on the bus”.
The right people are those who’re committed to our mission, embrace our values, embody the SpringHill Experience, fit our culture and have the skills and abilities to help our team be successful. There may be more talented people in the world by comparison, but for SpringHill, if they don’t meet these qualifications, they’re not the best.
So you can see we’re not into comparisons, except for the one that really matters – the comparison of ourselves as individuals and as a team to what God’s called us to do and who He’s called us to be.
The Key to Becoming a Great Organization
Photo by Denise Perry at the SpringHill Staff Christmas Party What’s the single most important factor in a successful organization? At SpringHill we answer, without hesitation, people. Winning organizations must have the best people in the right roles working effectively together.
To this end we’ve committed ourselves over the last 10 years to becoming the kind of organization that the best people want to work for. The logic’s simple – if you want to be a successful organization you need the best people. To have the best people doing the best possible work you need to be the kind of organization that attracts, retains and inspires great staff.
Now it’s one thing to say you want to be the kind of organization that attracts the best people, it’s another to be able to objectively say you’re making progress to that end. We faced this issue at SpringHill so decided a number of years ago to use an employee survey tool through the Best Christian Workplaces Institute (BCWI). It’s a proven tool that provides survey over survey comparisons and benchmarks against other organizations on key factors measuring organization health.
We take the survey every two years, not to win an award, but with the goal of identifying areas for improvement as well as areas we need to assure remain positive. It has become the “Key Indicator” of our organizational health and our impetus to continue becoming the best possible place for the best people to work.
And our logic’s held true. As our BCWI scores have improved, indicating our improvement in organizational health, so have our other key measures including: annual campers served, camper retention, financial measures and most importantly our key spiritual measures of our campers and staff.
Oh yes, we just took the survey and I’m thankful to announce SpringHill’s selection once again as a 2012 Best Christian Workplace.
