The Huddle and the Scoreboard
Every football team develops a plan for each game. The game plan informs the coaches which plays to call and the huddle is the “meeting” where this decision’s communicated to the players. The scoreboard informs the coaches, players (and fans) just how good the game plan is and how well it’s being executed. Based on the scoreboard, coaches and players make mid game adjustments.
Many organizations have implemented their own version of a huddle and scoreboard to help their teams “win” their game. SpringHill is into its second year of its weekly huddle and scoreboard. Both have helped our team quickly see the score, make the necessary adjustments and then “win the game”. It’s not a stretch to say that both the scoreboard and huddle are two contributing factors as to why SpringHill had its biggest year in its history.
Our huddle is open to all staff but the official “players” are members of our management team who have the responsibility to record the “stats” in the scoreboard and report them in the huddle. Our scoreboard includes the following statistical categories, measured against stated goals:
Camper Experience including spiritual impact, Net Promoter Score (NPS) and safety
Camper registration
Fundraising
Finances
After the huddle each manager reviews the “stats” with their own teams, so within a few days the entire SpringHill team knows the current “score” and can make adjustments in their game plans. We’ve added another tool in 2012 – a bi-weekly Huddle Report that’s emailed to all staff and summarizes the huddle, the scorecard and other important information our team needs.
We used three books in designing the SpringHill huddle and scoreboard – The Rockefeller Habits, Death by Meeting and The Great Game of Business. Each provided great perspective and input.
At SpringHill, we like to keep score, and we like to win, and the SpringHill huddle and scoreboard helps us do both.
False Hero Worship
Our Michigan Facilities Manager, Joe Yahner, calls the celebration of work and projects done at the last-minute, false hero-worship. He mentioned it in an impromptu conversation he, our Retreats Manager Eric Woods and I were having about Winter Teen Retreats preparation.It’s a great description of an all too often occurrence in organizations large and small, including, in times past, at SpringHill.
False hero-worship happens when organizations confuse procrastination, the lack of planning and the accompanying last-minute scramble to get work done, with good planning and execution. When organizations and leaders make this mistake they reinforce the wrong behaviors in their teams. Instead of encouraging great planning and execution, leaders send a message that they value being behind with two minutes to go, and the lack of planning and procrastination which causes it.
It’s like making heroes of fire fighters who start their own fires, and then celebrating their great fire fighting. We become so addicted to the adrenaline rush of fire fighting (or watching fire fighting) that we inadvertently encourage fire starting (lack of planning and preparation).
And if adrenaline highs is your goal then good, thoughtful and intentional planning followed by calm and professional execution of the plan, offers very little excitement. It only offers great, sustainable results at lower organizational and personal costs.
Great planning and execution also offers the deep satisfaction of knowing a job, the entire job, from beginning to the end, has been well done – so well done that the work looked easy (even if we know it wasn’t).
So Eric, Joe and I had our own brief “celebration” in the Trading Post of the good planning and great work done by our team. And based on the first two retreats, we’ll also be celebrating another winter of great ministry.
Wisdom is Supreme
“Wisdom is supreme; therefore get wisdom. Though it cost all you have, get understanding”. Proverbs 4:7This week our Development team received wisdom. It cost us three long days away from our families and the office, but it was worth every minute.
Actually, it maybe the best 3 days of any professional investment I’ve made in a long time. Not because of the subject matter – yes development and fundraising are incredibly important for ministries like SpringHill – but because of the wisdom of our seminar leader Bill McConkey of McConkey Johnston International.
Bill has been a development professional for 50 years as well as a local church pastor for over 40. He sits on boards of well-known and significant ministries while continuing both his consulting and pastoral work. Bill embodies wisdom.
Which had me thinking, why is there such a serious lack appreciation in our culture for true wisdom and its sources?
First we need to understand wisdom. Wisdom is the accumulated learning and knowledge one has gathered from personal experience or the experience of others. The two key words are “accumulated” and “experience”, both of which can only happen over a long period of time, such as a… life time. By implication then, the only truly wise people walking the earth are those who’ve been around a long time and those who have learned from them.
Which is why our culture doesn’t value true wisdom, we don’t value the people who have it. There’s a bias against older people because they’re not always “current”. Bill McConkey doesn’t own a computer, thus never does email. So it would be easy to dismiss things Bill has to say, but oh, what a mistake that would be (could it be that Bill’s wiser because he doesn’t have email?).
So beyond all that I learned about fundraising this week I also reminded of my need to be with and around wise people, those who’ve traveled life for a long time, because “wisdom is supreme”.
Jim Collins & Great by Choice
Mark Olson, SpringHill’s former President, was the first to introduce Jim Collins and his work to SpringHill through the book Built to Last.It was in reading Built to Last that I became a fan of Jim Collins, and it certainly wouldn’t be far off to say, over the years, that I’ve become a disciple of Jim Collin’s research/writing. Since Built to Last, I’ve read all his books, have had our key leaders read his books, then continued the practice Mark started of applying the books’ principles to SpringHill.
After 15 years and 5 books, both Collins’ concepts and terminology have become part of the SpringHill culture. Read our strategic/ministry plan and you’ll see how Collins’ work has impacted and influenced SpringHill.
In an effort to avoid becoming an organization that is always chasing the “flavor of the day” we’ve been intentional about staying consistent in using Collins’s concepts and terminology. We acknowledge there are other good management consultants who use different terminology and have their own twist on strategic and leadership concepts. But we believe it’s counterproductive to switch, mix and change language within a culture, in the name of being cutting edge, when the underlying principles are similar or the same.
Finally we’ve stayed with Collins and his work because, unlike so many other experts and their books, the concepts derive from rigorous research not anecdotal evidence, opinion or folk-lore.
Which brings me to Collins’ new book (written with Morten T. Hansen) – Great by Choice, it’s another “great” work based on “great” research. Many of SpringHill leaders have already read it and a number of our department teams, including my leadership team, have plans to carry out the appropriate concepts into SpringHill.
So once again, Collins provides timely and relevant insight for organizations and leaders looking to stay or become “great”. I highly recommend it.
Defining “Best”
In my last post I addressed SpringHill’s goal of having the best team by being an organization that the best people want to be a part of. But as I’ve thought about the word best and how it’s commonly used I may have misrepresented our goals. So let me clarify.
The word best typically implies comparison. To be the best means you’re better than everyone else. That’s not what we mean at SpringHill when we talk about being the best.
When say we want to be the best team we simply mean we want to be effective in fulfilling our mission and achieving our goals and doing it consistent with our core values. In other words being the best means we are faithfully delivering on God’s calling for us and doing so in the way that honors Him.
This is also same the spirit in which we use the word best when applying it to people. It’s not our goal to have the “number one” person in a particular field or profession on our team. Instead our goal is to have the right person. We use the language in Jim Collins’ book Good to Great where he says “great organizations have the right people on the bus”.
The right people are those who’re committed to our mission, embrace our values, embody the SpringHill Experience, fit our culture and have the skills and abilities to help our team be successful. There may be more talented people in the world by comparison, but for SpringHill, if they don’t meet these qualifications, they’re not the best.
So you can see we’re not into comparisons, except for the one that really matters – the comparison of ourselves as individuals and as a team to what God’s called us to do and who He’s called us to be.
The Key to Becoming a Great Organization
Photo by Denise Perry at the SpringHill Staff Christmas Party What’s the single most important factor in a successful organization? At SpringHill we answer, without hesitation, people. Winning organizations must have the best people in the right roles working effectively together.
To this end we’ve committed ourselves over the last 10 years to becoming the kind of organization that the best people want to work for. The logic’s simple – if you want to be a successful organization you need the best people. To have the best people doing the best possible work you need to be the kind of organization that attracts, retains and inspires great staff.
Now it’s one thing to say you want to be the kind of organization that attracts the best people, it’s another to be able to objectively say you’re making progress to that end. We faced this issue at SpringHill so decided a number of years ago to use an employee survey tool through the Best Christian Workplaces Institute (BCWI). It’s a proven tool that provides survey over survey comparisons and benchmarks against other organizations on key factors measuring organization health.
We take the survey every two years, not to win an award, but with the goal of identifying areas for improvement as well as areas we need to assure remain positive. It has become the “Key Indicator” of our organizational health and our impetus to continue becoming the best possible place for the best people to work.
And our logic’s held true. As our BCWI scores have improved, indicating our improvement in organizational health, so have our other key measures including: annual campers served, camper retention, financial measures and most importantly our key spiritual measures of our campers and staff.
Oh yes, we just took the survey and I’m thankful to announce SpringHill’s selection once again as a 2012 Best Christian Workplace.
Treating Organizational History as an Old Friend
Organization history can act like an old friend or jilted lover. It depends on how you treat her.
The secret is to understand the nuances of the organization’s history including what’s sacred and what’s not, then respecting the sacred even if it’s detrimental to the organization. If it is detrimental then change it. But work to preserve what’s good while only changing what needs changing.
When SpringHill has approached its organizational history in this way the results have been honoring to its history as well as moved the organization forward. Our New Frontiers Dining Hall at our Michigan overnight camp is a good example.
About 10 years ago we outgrew this Dining Hall. But because it’s the first major building built at SpringHill it’s full of history. For example there’s a miracle story about the beams and another about committed volunteers who made the very cool lighting fixtures.
Then there’s the fireplace. It’s sacred ground because it’s the spot where, over the years, 100’s of camp speakers stood as they shared their messages. As a result 1000’s of people had life transformational experiences as they looked upon that fireplace.
This meant tearing down the Dining Hall was not an option even if the cost of expanding and renovating was the same as building new. Instead we added to, renovated and built around the sacred parts of the building, designing it to feel and look like an updated version of the original.
The result is we have a building that does two important things. First it preserves our history and allows us to continue to tell the important God stories which make up our past. Secondly we now have a Dining Hall that serves both our needs and most importantly the needs of our campers and guests.
Submitting to the Mission
I’m reading Jim Collins and Morten T. Hansen’s new book Great by Choice where, for illustrative purposes, they compare the leadership styles of the two Antarctic explorers, the well-known Robert Scott and the lesser known Roald Amundsen, who raced each other to the South Pole. In particular, Collins and Hansen references Roland Huntford’s fantastic book The Last Place on Earth – Scott and Amundsen’s Race to the South Pole.
I read The Last Place on Earth in 2009 and immediately appreciated it as both an important historic account as well as a great study in leadership. It combines the two types of books I love to read – history books and in particular biographies of historic characters and books about real life adventure. The Last Place on Earth takes a historic look at one of the great adventures of all time – the story of the two men who raced to be the first to reach the South Pole.
I won’t repeat Collins and Hansen’s leadership lessons (you can read their book) but instead share one leadership observation and one conclusion I drew from The Last Place on Earth.
The observation – Scott ended up being the more celebrated of the two explorers though he failed in his mission which ended in his and his team’s death while Amundsen, the first man to the South Pole, is largely unknown outside of historical and exploration circles.
The conclusion – if a leader submits all, including their own personal ambitions and recognition, to the fulfillment of the team’s mission they’re more likely to be successful. At the same time they’re more likely to be unknown or forgotten because they made accomplishing the mission look easy while doing it with less drama than those who failed.
Qualities of Trustworthy Youth Organizations
Denise and I hold two important, but at times conflicting, goals in raising our children. The first one’s simply to assure our kids have experiences that help them grow physically, emotionally, socially, intellectually and spiritually. Secondly, we want to do all we can to keep our kids safe and to protect them from the consequences of evil.
It’s when we need to entrust our children and their safety to those who provide them life transforming experiences that we can feel conflicted. We want to provide our children these experiences and at the same time assure their safety.
The best way to achieve both is to verify that the organizations we entrust our children to have the following three qualities.
Transparency
The organization and its staff are transparent. Transparency mean’s there’s nothing hidden about its history, operations, philosophies, track record and methods. Transparency also includes our child’s experience.
Accessibility
Related to transparency is accessibility. Organizations and staff are accessible to parents. In addition, if necessary, our kids are accessible when involved with the organization. We should expect our phone calls and emails to be returned timely as well as the opportunity to meet the staff when dropping off and picking up our child as well as any other time we want to interact with them.
Professionalism
Professionalism includes a broad range of key activities that we should expect from an organization and its staff including verifiable training, quality control, safety practices and policies that the staff know and demonstrate commitment to by their adherence to these policies.
These three qualities should permeate the entire culture of an organization as reflected in the staff, websites, promotional material and most importantly in their reputation.
With prayerful due diligence, we as parents, can reduce the possibility of any harm coming to our children and yet still provide them those formative experiences they so desperately need to reach their potential.
Intersection of the Past, Present and Future
My high school Young Life group at Wilderness Ranch There are those moments in our lives where our past crosses our present as it moves towards the future. It’s in those moments of intersection that God provides a glimpse into how He’s orchestrating our lives for a purpose we may have never seen or anticipated.
I had one of these moments this past week when I had the opportunity to speak with Young Life’s Camping Department about leadership, professionalism and the current state of Christian camping. It’s an intersection because of the significant role Young Life’s played in my life.
I’m a Young Life kid meaning I attended Young Life club, campaigners and camp as a high school student. Next, my wife Denise and I served seven years as volunteer Young Life leaders. Then I moved into involvement on Young Life area committees before stepping back because of family and work commitments.
Young Life’s played an enormous role in my spiritual, emotional and leadership development as well as influenced my personal philosophy of ministry. So when I was asked by Steve Thompson, Young Life’s Vice President for camping, to speak to his team, an intersection of my past and present occurred.
But it’s also an intersection of the present and the future because of the continued need of Christian camps and other youth ministries to work together to serve young people. Because of the world in which we live and the culture we’re called to work, I’m convinced the future of effective ministry to young people will require the cooperation of like-minded organizations such as SpringHill and Young Life.
This week my past intersected with my present, but it’s to the future where I’ve now set my eyes and will continue to take steps on the path God’s graciously illuminated for me.
