Propulsion into the Future
With the rollout of our new vision, and with SpringHill staff and board being the people they are, I’m expecting over the next year a lot of new ideas for programs and ministries we could embark on. Thus our challenge will be in screening and prioritizing these ideas, with the goal of only doing what will propel us towards fulfilling our vision and BHAGG.
So as I’ve thought about this opportunity it’s become apparent that there will three groups of ideas we’ll be evaluating.
Humility Ideas:
Humility ideas are all the possibilities that result from seeing a need or an opportunity in the world and wanting to do something about it. Most will be great ideas, ideas that can and should become reality. But they won’t align with our mission, vision, core values and philosophy of ministry, thus we shouldn’t do them. They’re humility ideas, because it’ll require us to remember – we can’t do all things and be all things to all people.
One off Ideas:
These are ideas that do align with who we are and direction we’re going but do not propel us forward or give energy to our envision future. Though they may align, they don’t integrate well with SpringHill and the direction it’s going, thus they provide little momentum forward, and so, as a result, they will be lower priority ideas.
Propelling Ideas:
Propelling ideas will be our top priority. These are ideas that are both aligned and have the potential to propel us forward in fulfilling our future goals. These ideas will give energy to SpringHill because they’ll integrate with other initiatives, with our ministry allies, with our staff, and with our supporters.
So over this next year we’ll need wisdom and humility as we work to take on only what will lead SpringHill be all that God’s called it to be, and to do only what God’s called it to do.
Prep – Do – Review
Being the Boss – The 3 Imperatives for becoming a Great Leader by Linda A. Hill and Kent Linebeck is a helpful book for new or growing leaders. It provides both a philosophical and practical approach to leading yourself, leading your network and leading your team.
For example one of the most practical suggestions the authors give is a simple, three-step tool for tackling any kind of task or situation, called Prep – Do – Review.
The first step – “Prep. Before acting, take literally a minute to prepare. Ask yourself, What am I about do to? Why am I going to do it? (That is, what goal, no matter how simple, are you trying to reach?) Who will be involved or affected, and what are their interests? And how am I going to do it?
Step two – “Do. Perform the action you prepared to take in the prep stage.”
Finally, step three – “Review. Afterward, reflect on what was done and the outcome, including any expected or unexpected consequences. Identify the lessons to be learned. How would you perform the action differently in the future?”
As you can see one the keys to using it effectively is asking a lot of the right questions. And as Hill and Linebeck state, asking good questions is “a fundamental skill that, in our experience, all effective managers possess to a high degree.”
And the beauty of Prep – Do – Review is that it can be applied to everything from simple tasks to major events, from going through your day or week, to career planning. And, if it can become a regular part of how you work, it will undoubtedly make you a more effective leader.
“If You Don’t Have Time To Do It Right, When Will You Have Time To Do It Over?”
In these busy weeks of May and June, as we prepare for summer camp, all of us at SpringHill reap what we’ve sown over the past 8 months. We’ve either prepared well and have a manageable, yet challenging schedule, or we end up with an impossible schedule trying to accomplish an impossible list of tasks, in an impossibly short amount of time.
It’s during these crazy months that I often return to a simple question, attributed to the great basketball coach John Wooden, I learned while leading a Quality Assurance initiative back in my former life in corporate American – “If you don’t have time to do it right, when will you have time to do it over?”
You see if we haven’t done our preparation for summer camp right, we’ve literally run out of time to do it over. Unintended results can be – staff burnout, lower quality of camper experience, disappointed parents, and missed opportunities. Even if we’re able to recover by doing it over again, it’s usually at the cost of our personal health, our families, our relationships with each other, and our own spiritual well-being. None of these are worth the time we thought we were saving by not doing it right the first time.
But, as I watch our team this spring, it’s obvious, that through training and discipline, we continue to become better at doing things right the first time, and thus eliminating the need to find time to do them over again, especially in these craziest of seasons. So I’m proud of our team, as well as I’m confident of a great summer of SpringHill Experiences that’s ahead.
Listening to All the Voices
After months of talking, and more importantly, listening to many people, reading, observing the world, and praying about SpringHill’s vision for our next season of ministry, I discovered my role, in this process, has been to listen for God’s voice in the voices of others.
As you might remember from earlier posts, vision answers the question “what does God want us to become in the next 10 to 20 years?”
I also discovered four voices I needed to pay special attention too. The first voice is the voice of SpringHill – including the SpringHill of today and the SpringHill of yesterday. In particular I needed to focus on the unchangeable DNA of SpringHill – our statement of faith, core values, mission, and philosophy of ministry.
The second voice is what I call “the world”. The world includes those trends, cultural issues, and industry realities that stand outside of SpringHill but can, and most likely will, impact SpringHill now and into the future.
The third voice’s represented by the people of SpringHill – our staff, board, donors, volunteers, and alumni. I found my experience listening to these voices to be informative and inspiring. These conversations also reminded me why I love working with and for these incredible folks.
Finally, with encouragement of our board chair and vice chair, I’ve listened to all that God’s put on my heart and in my mind about SpringHill, most of which now resides in my journal.
So after listening to these voices it became clear that each one had many significant things to say about our future. But it’s where all four voices meet that I’ve heard God’s voice, and His clear calling, for what SpringHill’s to become in this next season of ministry.
SpringHill’s Journey to Discovering Its New Vision
As I said in my last post, my goal for the process of discovering and articulating SpringHill’s new vision is that it would be a shared vision. Meaning it would be understood, embraced and committed to by the entire SpringHill community.
To this end we’re taking the following intentional steps on our journey.
In small groups or in one-on-one meetings, I’ve asked our staff, board and other key constituents to answer these three questions (taken from the book “What to Ask the Person in the Mirror”):
What do you hope SpringHill will achieve in the years ahead?
What is special about SpringHill?
Why do you give your precious time and energy working for SpringHill?
Then I summarized all the answers into prevailing themes and created four example vision statements incorporating these different themes.
The next step is to meet once again with staff, board and other constituents to ask for their thoughts on the themes and the four example vision statements. The goal is to hear what’s on their hearts and minds, and to seek for God’s voice in theirs.
Next I’ll prayerfully consider what I’ve heard, in light of the reality of the world we live in, SpringHill’s history, and our understanding of the future. From within this context my goal, God willing, is to articulate our new vision.
I’ll present this vision, along with 3 to 5 key strategic thrusts necessary for the vision to become a reality, to our Leadership team for their advice.
Then I’ll present a final vision, the key strategic thrusts, and the supporting thinking, to the Board of Directors for their adoption.
Finally we’ll share our new vision and the key strategic thrusts with our staff, followed by a full roll out to our greater constituency.
Then all we have left to do is make the vision a reality!
Summer Camp Prep and Painting a Room
The hardest part in painting a room is the prep work. Prep includes all the things I dread so much in painting – taking down pictures and then patching the walls, taping the trim, moving and covering the furniture, and finally cutting in all the edges with a brush. Only after the preps competed do you get to use the roller. And using the roller is fun because you get a lot done in a short period. But the prep, on the other hand, is just plain hard and tedious work.
A friend who farms for a living reminded me of this fact recently. We were both sharing how busy our springs are as we prepare for our big summer seasons. He said that he always felt that farming was like painting a room, spring was the prep and summer was the rolling of the paint.
It’s also describes of our work at SpringHill. Starting around April 1 we’re kicking it into high gear doing our final prep for the summer. I always tell people that spring prep is busier, more stressful and more pressure filled than actually running of summer camp – if we do a good job of prepping. And that’s a key “if”. Because to have a smooth summer, like painting, requires doing a great job in prep. The better the prep, the easier and better the painting, the better the spring, the smoother and better summer camp will be.
So the SpringHill staff is in the middle of prepping – hiring our last staff, filling our last camp spots, making sure our property, facilities and equipment is ready, finalizing training, and completing our programs and curriculum. But when the preps done, we’ll get to paint, that is, we’ll get to provide life transforming experiences to over 20,000 campers, and that makes all the prep worth it.
When Plan B is really the A Plan
Over the last couple of months our two oldest children, MD and Christina, have experienced the disappointment of being turned down for college jobs they really wanted. In walking with them through this process my wife Denise shared her own disappointment concerning a job she applied for in college.During Denise’s sophomore year she decided she didn’t want to go back to her old summer job at the local K-Mart. Her A Plan was to stay on campus and become an orientation mentor for incoming students. It was a highly sought after job. But in spite of the competition Denise applied and went through the entire process before being told she would be an alternate.
Disappointed, Denise turned to her Plan B, which was to apply for a job as a counselor at a Christian camp near Evart, MI. Her good friend, Jodi Urban Blanchard, had been both a camper and a summer staffer and raved about the camp. So when Denise received the offer for the job by the program director, Mike Hollenbeck, she took it.
Well, you know the rest of the story. The camp was SpringHill, and it was during this summer that Denise and I fell in love with SpringHill and became good friends with Mark Olson (we were dating at the time so I’d come visit on her day off).
It was through our friendship with Mark that we continued our involvement with SpringHill, first as ambassadors and donors, then eventually, in 1998, going on full-time staff.
With hindsight we clearly see how God used this disappointment in Denise’s life to lead us to the place He wanted us to be and to do the things He planned for us to do. It was this lesson that she shared with MD and Christina – “God has a better plan for you, though you might not see it now, one day you may be able to look back and see your B Plan was really God’s A Plan.”
“Strategic Planning is Not Strategic Thinking”
As part of my work in re-articulating the SpringHill vision I’ve turned, once again, to one of the best books on leadership ever written The Leadership Challenge by James Kouzes and Barry Posner. In the section titled Inspiring a Shared Vision Kouzes and Posner write…
“Strategic planning often spoils strategic thinking because it causes managers to believe that the manipulation of numbers creates imaginative insight into the future and vision. This confusion lies at the heart of the issue: the most successful strategies are visions; they are not plans. McGill University professor Harry Mintzberg explains that planning represents a “calculating” style, while leaders employ a “committing” style – one that ‘engages people in a journey. They lead in such a way that everyone on the journey helps shape its course. As a result, enthusiasm inevitably builds along the way. Those with a calculating style fix on a destination and calculate what the group must do to get there, with no concern for the members preferences. But calculated strategies have no value in and of themselves…Strategies take on value only as committed people infuse them with energy.’
Leadership that focuses on a committing style is what leadership scholars have called transformational leadership. Transformational leadership occurs when, in their interactions, people ‘raise one another to higher levels of motivation and morality. Their purposes, which might have started out as separate but related, as in the case of transactional leadership, become fused…. But transforming leadership ultimately becomes moral in that it raises the level of human conduct and ethical aspiration of both the leader and the led, and thus it has a transforming effect on both.'”
I’ve taken these words to heart and am using them as guides as I lead SpringHill in the re-articulating of its vision.
Peter Drucker on the 6 Key Questions Every Organization Needs to Answer
Jason Hoffer our New Frontiers/TST Director passed this Peter Drucker quote to me from some reading he’s been doing – Management, Tasks, Responsibilities, Practices. It perfectly applies to the discussion in my previous posts about the 6 Key Questions every organization needs to answer, and specifically the answers to the last four Key Questions – “why do we exist?”, “what makes us distinct?”, “what do we want to achieve in the long-term?” and “what do we want to become?” Drucker says…
“It is not easy for the management of a successful company to ask, what is our business? Everybody in the company then thinks that the answer is obvious as not to deserve discussion. It is never popular to argue with success, never popular to rock the boat. Sooner or later even the most successful answer to the question, ‘what is our business?’ becomes obsolete. Very few definitions of the purpose and mission of a business have anything like a life expectancy of thirty, let alone fifty years. To be good for ten years is probably all one can normally expect. In asking, what is our business? Management therefore also needs to add, and what will it be”
Notice Drucker’s language of both “doing” (i.e. Mission, BHAGG & Brand) as well as “being” (Vision). Drucker understood that the answer to the last four questions will change over time if an organization and its leaders stays attuned to the world around them.
And I wholeheartedly agree with Jason’s comment about the contemporary perspective of Drucker’s thoughts – “that was written in 1974 – I can imagine if he were to write that now those years would be dramatically fewer”
The Architecture – The Final Two Questions Every Organization Needs to Answer, Part 5
There are two final questions (click here for the 6 Key Questions) every organization needs to answer to assure long-term effectiveness.
Both questions move from the current state of an organization (the focus of the first 4 questions) to the future state. Though the answers to the first four questions provide “guard rails” for the answering the final two questions, they do not specifically define the future.
But the answers to these last two questions do define and articulate the desired future state of the organization. And because of that, the answers can and should change over time, especially as they become reality. Let’s take a look at each question and how an organization can answer them.
What do we want to achieve in 15, 20 or 25 years? Big Hairy Audacious Goal – BHAG (or Big Hairy Audacious God Goal for faith-based organizations)
The BHAG concept’s taken from Jim Collins and Jerry Porras book Built to Last. They state that BHAG’s are bold, challenging and daunting goals that stretch the organization. As goals, BHAG’s are definable, measurable and drive the organization to “think out of the box” while inspiring people to see the possibility of a different future.
Finally,
What do we want to become in 5, 10, 15 years? Vision
We call this the “be” question because in articulating a desired future state – a vision, the answer is more qualitative then quantitative. It centers the organization on what it wants to become. The answer usually include words like “best”, “biggest”, “innovative”, “world-changing”, “life impacting”, etc.
The answers to both these questions drive, inspire and help assure the organization isn’t just looking at today but is aspiring to do and be more tomorrow.
In my next post I’ll provide some resources that can help your organization answer the 6 Key Questions.
To see SpringHill’s answers to the 6 Key Questions click here.
