Creative Solutions and Heroic Actions
The Heros – Teri, Joe, Dan, Rose, Dwayne, Chuck, Eric and Josh (missing – Ryan, Allison, Casto, Matt, Jarred, and Jake) What do you do when you’re training 100’s of summer staff and, at the same time, hosting multiple retreat groups, all of which require a lot of meeting space, and you happen to be a camp for kids and not a conference center?
You get creative, and a little sweaty, and sore, and you convert your game room into a meeting room that accommodates over 200 people. And by convert I mean moving pool and ping ball tables, booth seating, chairs, and tables out of the game room and into other locations, and move in and set into place staging, AV equipment, and appropriate meeting room seating.
The game room before the conversion. Photo by Rose Peever 
The game room after the conversion. And that’s exactly what our Michigan overnight camp team did last week. Why? Because we consider it a privilege to ally with other ministries by providing them an outstanding retreat experiences, so we’ll do whatever we can to accommodate their needs, even if it means thinking and do things we’ve never thought of, or tried before.
As someone once said “necessity is the mother of all inventions”, and it’s when you’re committed to serving others, including fulfilling your commitments to them, that opportunity often becomes necessity. So, for our team, it was out both necessity and their desire to create outstanding experiences for our guests, which led to their novel solution, and more importantly their willingness to see that solution become a reality.
So you see, such things as problem solving tools and innovation processes are not enough. Real creativity and problem solving begins and ends with willing hearts and open minds, followed by a commitment to action, even at a personal cost. And how do I know this is true? Because of what our Michigan Site and Retreats team did last week to assure our guests had an outstanding SpringHill Experience.
Paying Attention to the Details
Keith Rudge and Neil Hubers One of the things I love about our Indiana camp Site Team is their incredible attention to detail. Keith Rudge our Site Director, his right hand man Neil Hubers and their team of staff and volunteers make attention to the details a significant goal in all their work. As campers, parents and guests visit our Indiana camp they experience this attention to detail in such things as the care of the grounds, the freshly stained decks and walk ways, and the well thought out safety and security procedures.
Attention to details is important part of the SpringHill Experience because our goal is always to be professional. This means we plan, we implement, we measure and we evaluate every experience as to whether we exceeded people’s expectations. And one of the best ways to exceed expectations is in the attention to the details, because people notice the details. And it’s in the details that people judge the thoughtfulness and quality of our work.
And the amazing reality about attention to detail is this – it doesn’t cost the organization any more to pay to attention to them. Because paying attention to the details is more about habits than money, more a commitment than a skill, more a practice than theory. All of which means there’s no excuse for neglecting the details.
This value of exceeding expectations by paying attention to the details goes back to the earliest days of SpringHill when Enoch Olson, our Founding Director, made sure every detail was just right before guests arrived at camp, including such things as having every sidewalk swept perfectly clean.
But the most important reason paying attention to the details is so critical in our work is because we know that if we can demonstrate to parents our trustworthiness in the details, then they’ll trust us with the most important things – caring for their children.
Prep – Do – Review
Being the Boss – The 3 Imperatives for becoming a Great Leader by Linda A. Hill and Kent Linebeck is a helpful book for new or growing leaders. It provides both a philosophical and practical approach to leading yourself, leading your network and leading your team.
For example one of the most practical suggestions the authors give is a simple, three-step tool for tackling any kind of task or situation, called Prep – Do – Review.
The first step – “Prep. Before acting, take literally a minute to prepare. Ask yourself, What am I about do to? Why am I going to do it? (That is, what goal, no matter how simple, are you trying to reach?) Who will be involved or affected, and what are their interests? And how am I going to do it?
Step two – “Do. Perform the action you prepared to take in the prep stage.”
Finally, step three – “Review. Afterward, reflect on what was done and the outcome, including any expected or unexpected consequences. Identify the lessons to be learned. How would you perform the action differently in the future?”
As you can see one the keys to using it effectively is asking a lot of the right questions. And as Hill and Linebeck state, asking good questions is “a fundamental skill that, in our experience, all effective managers possess to a high degree.”
And the beauty of Prep – Do – Review is that it can be applied to everything from simple tasks to major events, from going through your day or week, to career planning. And, if it can become a regular part of how you work, it will undoubtedly make you a more effective leader.
The Reality about Time
As I mentioned in previous posts, springtime at SpringHill is absolutely our busiest time of year as we prepare for summer camp and the 1000’s of campers we’ll serve in the next 3 months. So time is always at forefront of my mind during this season. I find myself asking – “how can I make more time to do all the things I want and need to do in the weeks ahead?”
The problem with this question is it’s usually being asked by an exhausted and fuzzy thinking person (me). It assumes that we can “make time”. But the hard truth is we can’t create time, only God can do that. The best we can do is to care for the time God has given us as a gift.
But what’s even harder to face than the fact that we can’t “make time” is the stubborn truth that we’re actually losing time. The most time we ever have in our entire life is the moment we’re born. From that minute forward, day by day, moment by moment, we’re using up our time, like water flowing from a well.
It’s these dual realities – we can’t create time but instead we’re actually losing it – that should create a sense of urgency and purpose in how we use the time given us. It means we absolutely have to be careful and intentional in how we spend every single moment of time we have left.
I’ve found the better question to ask myself during these moments of too much to do in too little time to do it is “what’s really important now and in the long run?” The answer always frees up time because it points to the best place to spend my dwindling moments.
“If You Don’t Have Time To Do It Right, When Will You Have Time To Do It Over?”
In these busy weeks of May and June, as we prepare for summer camp, all of us at SpringHill reap what we’ve sown over the past 8 months. We’ve either prepared well and have a manageable, yet challenging schedule, or we end up with an impossible schedule trying to accomplish an impossible list of tasks, in an impossibly short amount of time.
It’s during these crazy months that I often return to a simple question, attributed to the great basketball coach John Wooden, I learned while leading a Quality Assurance initiative back in my former life in corporate American – “If you don’t have time to do it right, when will you have time to do it over?”
You see if we haven’t done our preparation for summer camp right, we’ve literally run out of time to do it over. Unintended results can be – staff burnout, lower quality of camper experience, disappointed parents, and missed opportunities. Even if we’re able to recover by doing it over again, it’s usually at the cost of our personal health, our families, our relationships with each other, and our own spiritual well-being. None of these are worth the time we thought we were saving by not doing it right the first time.
But, as I watch our team this spring, it’s obvious, that through training and discipline, we continue to become better at doing things right the first time, and thus eliminating the need to find time to do them over again, especially in these craziest of seasons. So I’m proud of our team, as well as I’m confident of a great summer of SpringHill Experiences that’s ahead.
Celebration and Dedication
Jim and Kris Mestdagh, John and Marlene Boll This week we held a celebration and dedication for the recently renovated indoor pool at our Michigan camp. We invited everyone involved with the project, including staff, donors and the general contractors. It was a fun and inspiring afternoon.
In the past we haven’t done a lot of these kinds of events and I’m not sure why. But over the last couple of years we’ve acknowledged, as an organization, the important role celebration plays in the life of an organization. So we’re trying to do a better job of finding reasons to celebrate, including celebrating and dedicating new or renovated buildings and activities at our camps.
This effort to create a “culture of celebration” has led to my reflection on the question “what makes a great celebration?” Here’s my current answer:
First, I believe, a celebration should be Christ centered, acknowledging the good things God has done or provided.
Jenny Waugh and Ken Bailey from Rockford Construction Second, it should affirm those people God used to help these good things become realities.
Finally, a celebration should inspire others to take part in God’s good work.
But there was a second and equally important part of our afternoon and it was the dedication of the pool to God’s glory. An act of dedication reminds us that we’re stewards of something we don’t own. So in dedicating the pool to God, we symbolically gave back to Him what He’s entrust to our care, as if returning the master’s five talents with five more.
So we all prayed, with hands joined together, that this pool building would be a useful tool in our work of helping young people see, hear and experience Jesus Christ in a life transforming way, and then celebrated His goodness which allows us the privilege to serve in such a way.Photography by Caitlin Crowley
Some Non-Fishing Insight from A River Runs Through It
As I said in my earlier post, A River Runs Through It is one of my favorite stories, much of my love for it has to do with its observations about life not just its insight on fishing. So below I’ve pulled some of my favorite “non fishing” quotes. After your done reading them, even if you’re not a fisherman, you may want to read the entire story for yourself. It may stir your heart as it does mine.
“My father was very sure about certain matters pertaining to the universe. To him, all good things – trout as well as eternal salvation – come by grace and grace comes by art and art does not come easy.”
“Sunrise is the time to feel that you will be able to find out how to help somebody close to you who you think needs help even if he doesn’t think so. At sunrise everything is luminous but not clear.”
“Even the anatomy of a river was laid bare. Not far downstream was a dry channel where the river had run once, and part of the way to come to know a thing is through its death. But years ago I had known the river when it flowed through this now dry channel, so I could enliven its stony remains with the waters of memory.”
“As the heat mirages on the river in front of me danced with and through each other. I could feel the patterns from my own life joining with them. It was here, while waiting for my brother, that I started this story, although, of course, at the time I did not know that stories of life are often more like rivers than books.”
“For all of us, though, it is much easier to read the waters of tragedy.”
“‘Help’, he said, ‘is giving part of yourself to somebody who comes to accept it willingly and needs it badly. So it is,’ he said, using an old homiletic transition, ‘that we can seldom help anybody. Either we don’t know what part to give or maybe we don’t like to give any part of ourselves. Then, more often than not, the part that is needed is not wanted. And even more often, we do not have the part that is needed. It is like the auto-supply shop over town where they always say, ‘Sorry, we are just out of that part.’
Listening to All the Voices
After months of talking, and more importantly, listening to many people, reading, observing the world, and praying about SpringHill’s vision for our next season of ministry, I discovered my role, in this process, has been to listen for God’s voice in the voices of others.
As you might remember from earlier posts, vision answers the question “what does God want us to become in the next 10 to 20 years?”
I also discovered four voices I needed to pay special attention too. The first voice is the voice of SpringHill – including the SpringHill of today and the SpringHill of yesterday. In particular I needed to focus on the unchangeable DNA of SpringHill – our statement of faith, core values, mission, and philosophy of ministry.
The second voice is what I call “the world”. The world includes those trends, cultural issues, and industry realities that stand outside of SpringHill but can, and most likely will, impact SpringHill now and into the future.
The third voice’s represented by the people of SpringHill – our staff, board, donors, volunteers, and alumni. I found my experience listening to these voices to be informative and inspiring. These conversations also reminded me why I love working with and for these incredible folks.
Finally, with encouragement of our board chair and vice chair, I’ve listened to all that God’s put on my heart and in my mind about SpringHill, most of which now resides in my journal.
So after listening to these voices it became clear that each one had many significant things to say about our future. But it’s where all four voices meet that I’ve heard God’s voice, and His clear calling, for what SpringHill’s to become in this next season of ministry.
What Has Eternal Value? By Mark Olson
Lisa and Mark Olson, 1984 In remembrance of Mark Olson, past President of SpringHill on what today, May 20, would have been his 54th birthday, below is one of his last published letters.
“Smiles are the outer representation of the long-term impact camping has on kids.”
I will never forget hearing the doctor tell me “this [disease] goes quickly. If you do not get treated soon, you could die within the next four months.” Over the next few weeks, while determining the best course of treatment and emotionally preparing for the road ahead, I also reflected upon how I have spent the time given to me. Inevitably, the question arises, “what of my life has eternal value?”
My initial response was to create two mental columns, one with the heading “eternal” and the other “temporal.” I then tried to distinguish those parts of my life that had eternal value and those which did not. This proved to be a difficult and basically unhelpful exercise.
Upon later reflection, I also found this approach contrary to what Scripture teaches. At the core, creating columns to dichotomize our existence is rooted in the type of thinking that John addresses in the first chapter of his first epistle. “The one who existed from the beginning is the one we have heard and seen. We saw him with our own eyes and touched him with our own hands. He is Jesus Christ, the Word of life.” (I John 1:1). John was addressing dualistic thinking in which people persisted in dividing the components of their lives into that which is spiritual and that which is not.
In our vernacular we use the term “spiritual” to refer to that which is most important. We often attach great eternal value to activities such as leading a bible study, preaching a message, working at a Christian organization for “God’s purposes,” etc.
From my present vantage point (that is, struggling with a life threatening disease), I have come to believe that the faithful execution of the most menial duties of life will, in the end, have the greatest eternal value. Washing dishes with my wife will have a value that extends into eternity. Going fishing with my sons while listening and chatting about the realities of being a first and fourth grader will have a value that extends into eternity. Going to my daughter’s dance recital has a value that extends into eternity. Going to breakfast with a group of guys on a regular basis, getting to know them while they learn to know me, has a value that will extend into eternity.
Eternal value can never be defined by simply listing those things that are perceived as spiritual and those that are not. The “Word of Life” was something handled, touched, and seen. So, that which has eternal value is anything that is done in a spirit of faithfulness and service to our God. We demonstrate our faithfulness, gratitude, and love to Him by being faithful, grateful, and loving to Him as a husband is to be toward his wife by following through in the seemingly mundane and “earthly” aspects of our life. I believe this is what Jesus meant when he so closely links love with obedience – “If you love me, obey my commandments.” (John 14:15)
It is within this context that I have come to believe that everything we do to bring glory to ourselves has temporary value. This brings us back to the very first commandment, “Do not worship any other gods beside me.” Anything we do with the purpose of bring glory to ourselves (whether it be a basketball game, a business deal, a makeover, or academic excellence) is simply a form of idolatry. Everything we do with the purpose of bringing glory to God is worship of the only true God. As a friend once told me, there is a god someplace in everyone’s life.
Furthermore, this journey has confirmed for me the value and the importance of camp experiences like SpringHill and InPursuit in the life of a child. At camp a child goes through the day with a counselor, a friend, a role model. This counselor is reminded constantly that they are here to serve and to be “Jesus” for a child who may never have the opportunity to see Him again. They go to the archery range, climb a tower, go to the craft shop, eat a meal, ride a zipline, canoe in the lake, have a campfire, go to ‘club,’ sleep in a teepee, while the counselor bears testimony to who Jesus is by serving and loving the child in the midst of daily activity.
Because of this relationship, the counselor has a “voice” in which they can share in word and action the “good news.” As a result, the child experiences the love of Jesus and may respond by placing their trust in Him to remove their sin so that they can know their Creator who loves them dearly. A life is changed for eternity.
It is because of this I have very few regrets. I would not have changed my involvement at SpringHill and InPursuit, which continues to be a very rewarding way to serve my Savior. When I walk away from this disease, though, I will aspire to do less of that which is seemingly spiritual, and do more of that which is seemingly temporal but in the end has great eternal value. I will spend more time fishing with my sons and friends, take the girls to the golf course, and listen more carefully to the person with whom I am sharing a conversation.
Also in honor of Mark we have a limited number of copies of Brennan Manning’s book Ruthless Trust – A Ragamuffin’s Path to God (one of Mark’s favorite authors) I’ll send a copy to anyone who subscribes to my blog while the supply lasts. If you’re already a subscriber and would also like a copy let me know and I’ll send you one as well.
What Inspires “New and Improved”!
People often say that they can’t wait to return to SpringHill to see what’s new and improved. We’ve developed a reputation for not sitting comfortably on the current state of our properties, facilities, activities and programs. So people come to our camps with anticipation.
I believe this is true because SpringHill staff live with two types of dissatisfactions. The first is we continue to have that artist’s “dissatisfaction with the present” that we inherited from our Founding Director, Enoch Olson. It’s that God-given desire to create, with the belief that there’s always room for something new that will add more beauty to the present.
The other dissatisfaction, which I’ll admit may be more closely related to the first one than I’m acknowledging, is the dissatisfaction that comes from always wanting things better, more exciting, bigger and faster. It’s driven by our desire to “wow” our campers and guests the second and third time they’re at camp, not just the first.
It’s also why I looked forward, with anticipation, to visiting our camp in Indiana last week. It’s been a few months since I last visited, and I knew there’s been a lot of good work being done by our team, all inspired by these two dissatisfactions. And I wasn’t disappointed.
I saw the improved dining hall and large group meeting area with its better acoustics and stage. Also one of our campers’ favorite activities, the “Party Barge”, went through a major renovation. Then our team’s added a giant’s swing that will propel campers high into the sky, and finally, though maybe not as exciting but just as important, we’ve added electricity to all our cabins.
So I left camp confident that our campers will not be disappointed, just as I wasn’t, when they return this summer, and see what’s new and improved.
